08-25-2013 12:21 PM
Aftter working fine for a long time, Pandora has stopped working ("pauses" during first track and requires manual track advance to continue) Pandora's support people suggest upgrading the firmare for my "device". My setup is an H21/200 receiver with software version 0x736 and an ethernet connection to a wireless CCK-W (DCAW1R0-01). Is there an appropriate firmware upgrade available? If not, do you have any suggestions as to how to fix this?
Thanks in advance for your help.
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08-25-2013 1:39 PM
I'd guess you are getting blips in your wireless connection as the Pandora feed comes via the Internet. Moving the CCK-W closer to your rouyter might help. The best solution would be changing the CCK-W to a hard wired DECA BB.
08-25-2013 8:12 PM
Thanks for your reply, dcd.
Two facts to account for:
1) Pandora streamed just fine for many months and suddenly stopped
working without any changes in my wireless setup or system;
2) The failure is not intermittent and is completely reproducible - no
tracks play normally. So, it's not due to an occasional loss of the
It may be a stretch, but the System Info says the software is 0x736 8/7.
If 8/7 is the date of the software upgrade, that is close to the time
the Pandora problem began. ( I'm not at all certain of an exact
I did a reset of the CCK-W with no effect. I will try a complete system
reset including a router reset and see what happens.
08-25-2013 9:33 PM
Also try resetting your HD Receiver (red button behind front panel access card door).
08-26-2013 12:03 PM
Thank you, litzdog911.
Resetting the HD Receiver may have fixed the problem.
Pandora now appears to be working: it has just played 4 consecutive
tracks without manual intervention.
But I think I'll keep watching it for awhile before declaring the
08-26-2013 1:50 PM
Great to hear! Please mark your question here as "answered" once you've verified it's fixed.
09-25-2013 11:17 AM
I also have been using Pandora without issue for over 18 mos. Now will play one song and stop. Did receiver reset, and was OK briefly, but problem reappeared. Receiver is HR24-200, software version 0x736 dated 8/15.
Pandora works without issue on my other devices.
09-25-2013 12:21 PM
I've had the same experience. Resetting the receiver restores Pandora. But periodically it stops again.
I'm away from home right now so I can't verify this, but I think the problem has something to do with staring Pandora while recording on the DVR. If that's the case, it may be a receiver software bug..
09-26-2013 7:41 AM
Thanks for the quick reply Roger.
I was doing a little debug this a.m. – mine's failing with nothing being
recorded. I’m feeling it’s definitely a s/w bug introduced with the August
update, as we had absolutely no problems prior to then.
I’ll do additional debug as well.
02-17-2014 5:57 AM
I have a genie and 2 clients. Pandora works fine on my genie and one of the clients. The other client it will not load. It worked in the past but not now. I have contacted DTV but they were no help. I have reset the client and genie and went through different trouble shooting while on the phone with DTV. They had no answer and said they would escalate it up. I have heard not and it still does not load. Any ideas?
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