07-18-2018 5:54 AM
Good morning @Ctbout12,
Help is here!
In order to be able to connect to your receiver, you’re going to have to manually establish a connection on the receiver box.
Even though your receiver box shows that it’s connected, manually go through the set-up process and enter the network name and password.
Please let us know if this fixed your issue!
Mihai, AT&T Community Specialist
07-19-2018 1:59 PM
07-19-2018 3:03 PM
No worries, we're here! To get started, please uninstall and reinstall the App. We suggest that you get details on Mobile DVR Registration.
Let us know if you need anything else!
Yetty, AT&T Community Specialist.
08-18-2018 8:46 AM
I have or should I say had that problem. It truly is with your router. I tried every thing except resetting my router. Meaning pushing that red reset button. You go through setting up your network name and password again. After I set my network up again, I reinstalled the directv app and everything connected and registered. Give that a try.
01-14-2019 8:22 PM
I have tried all of the suggestions and the dvr still is saying not connected even though when I do a signal test its is showing 5 to 6 mbps.I cant even pause the dvr lol, I had not had cable or satellite in 3 years and was so excited about getting directv and the dvr and so far it has been a steaming pile of disappointment.
01-19-2019 7:29 PM
As bad as I hated dish network... Direct has somehow managed to be worse. The direct APP is ABSOLUTELY useless. The app won't show any new recordings, but for some reason it will show recordings I've deleted months prior. I've spent hours on the phone with "techs" to solve my issue to no avail. I eventually just hang up because I get so frustrated having to repeat the same thing over and over. I'm counting the days until my contract expires. Another thing about the app... it honestly takes about an hour to download an episode from my dvr to my phone because it spends about 30 minutes alone "preparing" each episode.