12-20-2012 6:27 AM
I installed the direct TV player on my PC (Win 7 64 bit) and am having a recurring problem.
when I chose to watch a movie the download will get to 85 percent and just hang.
Twice I have uninstalled and then reinstalled the software and it will work a day are two and then the same thing will happen.
has anyone else had this problem and any idea what might be causing it?
12-30-2012 6:29 PM
I have the same problem. I have ensured used of compatibility mode in IE9, reinstalled the viewer, empied the cashe etc. Nothing appears to work, including technical support from Directtv. I suspect that there may be a copatibilityp problem with IE9
01-03-2013 6:36 AM
Copied this from the compatibility page:
A PC running Windows XP SP3, Windows Vista, Windows 7, with any of the following web browsers:
So you can't use it on any 64 bit Internet Explorer. You will have to use the 32 bit version.
According to this, Firefox should work.
03-14-2014 5:53 PM
I realize this is an old post, but I can't seem to find an answer to my problem. I am having the same issue as above, except I am running Mac OS X 10.8.5. It tells me that the player is installed, even though I can't seem to find it. And the movie begins loading, but as soon as it hits 85%, it freezes. Every time. Surely someone has figured out the solution to this problem.
03-14-2014 5:56 PM
Check for any activate firewalls and then them off, at least as a test
03-15-2014 4:51 AM
This is 100% a configuration issue on your end. Check for anti viruses
03-15-2014 8:13 AM
I echo Peds comment. This all has to do with the configuration on your computer. I just ran a small portion of Hannah and Her Sisters to make sure the system was working properly.
03-15-2014 5:23 PM
You're probably right, but I need to know how to fix it. I have googled this issue and other people have had the exact same problem- loading only to 85%. Exactly. Then freezing. So I'm hoping that one of those people figured out how to fix it. :smileyconfused:
03-15-2014 5:26 PM
As I said, check any firewalls, anti-virus software and the like. uninstall them temporarily if you have to
03-15-2014 6:06 PM
I have turned firewalls on, turned firewalls off. I have reinstalled adobe flash. I have tried with Safari, and tried with Firefox. The weirdest thing is that it tells me that I have the direct tv player installed, and the movie partially loads, but when search my computer for the file, I cannot find it.
03-16-2014 7:46 AM
I don't think you'll ever find the recording on your computer as the programs are streamed. The "loading " rotator you see is the configuration and buffer loading. Because your posts basicall say the download failed at 85%, I'm not clear as to what you are doing, so maybe you try this and see where it fails:
1. open www.directv.com and sign in to your account.
2. Click movie/top movies to watch online/all
3. Scroll down to the movie 10 Years and select it to watch.
Note that most of the movies listed that are not PPV originate on premium channels and you will not be able to watch those unless you subscribe to the underlying channel. For testing purposes you are further ahead to use the "Guide" to stream a TV program.
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