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Mobile DVR - Port Forwarding

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Mobile DVR - Port Forwarding

Having trouble downloading content from your DVR when you are away from home? Did you follow the setup instructions here and still having trouble? That can be a pain! We have some helpful information that may help!

 

What To Know

The DIRECTV Everywhere App has to communicate with your DVR in order to retrieve content. In some cases the modem, or router, you have can block the request. In order to allow communication between the DVR and the app, you need to open ports/ range in the modem. This is rare but can happen depending on internal modem settings.

 

Port forwarding should be used with caution because it may allow others to access devices in your home without your knowledge.

 

Step # 1 - Get the IP of the DVR

Press Menu on remote – go to Settings & Help > Settings > Network Setup > Advance Setup.

You will see IP address or Server IP on a Genie HD DVR. Write down the IP address or take a picture of it.

 

Step # 2 – Open the port

If you have AT&T internet services, you will find information here on how to port forward. 

  • The port/ range you will use: 8088 and 8089.
  • Protocol: UDP
  • Map to Host Port: 8088

Only access router settings if you ARE comfortable making the changes. A simple reset of the AT&T modem will revert back your original settings. If you have another internet service provider besides AT&T or 3rd party router, please consult your provider or owners manual prior to making any changes.

 

We have also included screenshots below on how to enter the information on a 2Wire/ Pace and Motorola modems.

Motorola

 

Motorola

 

Motor_.png

 

2Wire/ Pace

 

2Wire_.png

 

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Accepted by topic author Community Support
Accepted by ATTDIRECTVCare
‎03-07-2017 12:28 PM

Re: Mobile DVR - Port Forwarding

If you are having trouble downloading content from your DVR, the information above will help. Make sure to register your device first, click here for more information!


-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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