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I can't login to NFL Sunday ticket

Teacher

I can't login to NFL Sunday ticket

I keep getting "Login error."  I know my username/password are correct, I triple checked both of them.   No success

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Message 1 of 36
Tutor

Re: I can't login to NFL Sunday ticket

I'm having the exact same problem. That's just nonsense. They better have this fixed before the season starts or I want to be reimbursed for the Sunday Ticket and will just go out on Sunday's to watch the games.

Message 2 of 36
Employee

Re: I can't login to NFL Sunday ticket

Sunday Ticket season Starts on September 7th.  DirecTV® usually updates the app just before the season starts, until then access is not allow since there is nothing to show

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 36
Tutor

Re: I can't login to NFL Sunday ticket

Thanks for the info! They should tell us that somewhere! I figured that may have been the case. I just spoke to a Rep about the price and was upgraded to Max and they lowered my price for the ticket. She told me to download the app but didn't tell me it wouldn't work until then. Maybe they should let us login and then have it on the opening page so there isn't any confusion as to why it isn't working. That may help.

Message 4 of 36
Scholar

Re: I can't login to NFL Sunday ticket

On my iPhone 4G the message about 9/7 comes up on the home screen.

Message 5 of 36
Employee

Re: I can't login to NFL Sunday ticket

Updated app is now available for Apple iOS and Android.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 36
Teacher

Re: I can't login to NFL Sunday ticket

I deleted and reinstalled the app.  Now I can't get past the first page where there is supposed to be an 'accept' but to accept, but it's not there.  Once again, I've uninstalled and reinstalled the app but same thing each time.  I tried to make the screen smaller, thinking it was below what I could see/access but I can't make it smaller.  I tried turning the phone thinking landscape mode might do something but it doesn't change.  The lowest think on the screen that I can see is the last line 'with the NFL privacy policy', where the that is clickable to read the policy, which I did thinking the accept button might be in the policy.  Nope.  Anyone else having this problem?

Message 7 of 36

Re: I can't login to NFL Sunday ticket

What NFL Sunday Ticket subscription do you have-the regular subscription or the Max subscription?

Only the NFL Sunday Ticket Max has the option to stream on mobile devices.

Message 8 of 36
Teacher

Re: I can't login to NFL Sunday ticket

I have MAX.  I called a few hours ago and they said a lot of MAX people are having problems logging in.  She didn't sound very confident and didn't have any more info than that.

I can't even get to the log in page, I can't get past the 'accept' page.

Message 9 of 36
Teacher

Re: I can't login to NFL Sunday ticket

BTW, anyone know how to change the 'assumed answered' status at the top - this is still an open question.

Message 10 of 36
Scholar

Re: I can't login to NFL Sunday ticket

Sunday ticket starts 9/7. Until then they have no games available.

Message 11 of 36
Teacher

Re: I can't login to NFL Sunday ticket

I realize that but I can't get to the sign in page. Can you?

Message 12 of 36
Teacher

Re: I can't login to NFL Sunday ticket

There is nothing to sign into until 9/7. What are you guys expecting to find by logging in? Live games? Last seasons games? Sunday Ticket mobile is only active on game days(Sunday) at the start of the season for the current year.

Message 13 of 36
Scholar

Re: I can't login to NFL Sunday ticket

yup

Message 14 of 36
Teacher

Re: I can't login to NFL Sunday ticket

I'll ask the same question. Can anyone else log in? If the answer is yes and my response is I can't. ,

Message 15 of 36
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