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I am trying to find a version of the "Directv App" that will load on my Samsung tablet.

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Contributor

I am trying to find a version of the "Directv App" that will load on my Samsung tablet.

I was able to use the Directv App without any problems on my tablet.  I am now getting an error message when trying to connect and stream.  The error I get is ""Password or secure token required"  I am now not able to download or stream.

I am hoping that someone else has had the same trouble.   Please let me know.  THANKS!!!!

 

 

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Message 1 of 6
Administrator

Re: I am trying to find a version of the "Directv App" that will load on my Samsung tablet.

Good morning @thedoghouse789,


I’m sorry to hear the DirecTV app is suddenly giving you problems but I would be more than happy to help you out today! Could I please get you to reset the password or update the app itself? Please let me know if these steps help. I look forward to hearing back from you!


Briana, AT&T Community Specialist


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Message 2 of 6
Contributor

Re: I am trying to find a version of the "Directv App" that will load on my Samsung table

I am having the same issue.

Message 3 of 6
Tutor

Re: I am trying to find a version of the "Directv App" that will load on my Samsung table

I'm having the same issue!!!!  Direct advertises that you can watch anywhere.....but you can't ... FIX THE APP!!!!

Message 4 of 6
Contributor

Re: I am trying to find a version of the "Directv App" that will load on my Samsung table

I have an iPhone and the app hasn't worked in over 5 months.  Have chatted and called three times only to get the same answer " the problem is on our end, we will email you when we fix the issue".  Can't even watch Fox Sports Go app as my provider (DTV ) does not authorize access.  When I attempt to log in, I get the "external system failure" message then get redirected to AT&T U-verse app.  AT&T customer service is useless. Maybe if I pay the $10 monthly fee they started charging for access, a month after I signed up, I could log in.  Not right that they don't supply service promised, then ask for more money!

Message 5 of 6
Tutor

Re: I am trying to find a version of the "Directv App" that will load on my Samsung table

I've changed my password THREE times... and have re-downloaded the app several times.  This is a DIRECTV problem.... fix it!

Message 6 of 6
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