- edited 11-01-2019 8:59 AM by ATTCommunityTea
If you’re NOT able to see your local channels on the DIRECTV App we have a solution for you! All you need to do is Register your device to your Genie (HR44+).
Remember, the 1st device registered must be done at home. 2nd and subsequent devices can be done from out of your home.
Steps to register your iOS and Android device
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Solved by: Go to Solution.
10-21-2016 9:44 AM
DIRECTV APP frequently asked questions, click here.
For more information on how to access your DVR on the go, check out this article.
- edited 01-21-2017 10:55 AM
We recently upgraded our DVR to the latest DirecTV Genie in mid-December 2016 and in order to be able to download content from the DVR. (DirecTV told us that the Genie Go was no longer supported).
For a week in late December the new DirecTV Genie was working and I was able to "download" content to my iphone.
- Over the past few weeks however, the only option I've been able to see is to "stream" the content. The "download" arrows now appear briefly for each of my shows and then disappear.
- Also, when I am away from home and try to access my DVRs, they don't' pull up the latest content.
Suggestions as to how to troubleshoot? Or is everyone experiencing the same thing and there are just problems with the app?
02-24-2017 10:25 AM
I am having the exact same problem. Were you able to find a solution? If so, could you please advise and/or direct me to the appropriate thread?
Thank you so much!
02-24-2017 10:29 AM
Yes - I was instructed by DirecTV to delete the app and redownload. When I did that all seemed to work for me!
04-05-2017 6:56 AM
I have an ipad pro 12" and the directv app used to work great. But in the last 6 few months it does not want to show recent shows added to my DVR. My device is added, I have uninstalled/re-installed the app, cleared the credentials on start up, made sure I have the newest software and updates for both. I am a technical savy person. Oddly, it really doesn't want to show the only shows I am interested in watching (cnn, NBC news, and Sportscenter). Thanks for any help
05-11-2017 12:49 PM
05-25-2017 6:02 AM
The information in this thread will help you setup your local channels.
08-07-2017 6:27 AM
10-09-2017 6:46 PM
No live TV on my DirecTV app, I'm a new customer and before the satellite installation the app was working great and works until they came on Saturday.
The app is black with loading content...
If a try to connect the DVR TO the app this message appears:
WE COULDN'T CONNECT TO YOUR DVR
TO REGISTER YOUR DEVICE YOU WILL NEED TO HAVE A
DIRECTV GENIE HD DVR (HR44 MODEL OR HIGHER)
CONNECTED TO HIGH SPEED INTERNET.
NOT SURE WHAT RECIEVER YOU HAVE? NEED HELP? PLEASE VISIT
I'm was on the phone 6 hours on Saturday and the final answer was that I have to wait 24 hours at least until the system update and today is Monday and I'm in hold for more than 2 hours!!!!
AND DON'T EVEN WORK ON ANY OTHER DEVICE IS THE SAME THING!!!!
10-12-2017 8:47 PM
I am using the DirectTV App on my iPhone 8 but cannot see the local channels in San Antonio TX. I am particularly interested in channels 4, 5, 12, 41, and 60. The only channels I can see are 200 and above
10-26-2017 5:49 PM
I have tried this solution multiple times on both my iPad and iPhone to no avail. This app used to work perfectly, and now it is useless if you want to control anything on local channels. I get Oklahoma City channels, while I live in Jacksonville, FL. Please fix it.
12-10-2017 11:53 AM
Oi think I ordered a movie a little while ago on my phone before I used my USB cord was attached to my TV an I won't to watch it on my TV or TV's after while how does someone that is no good doing this get it done
12-28-2017 11:39 AM
Why does the app require our current location? I don't want to watch channels that are local to where I am. I want to watch the local channels I have at home.
Not that I can watch anything at all anyway because of the errors telling me something else is streaming even though no one is at the house and my tablet does not have internet access.