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Having trouble with Mobile DVR Registration - for the Genie and App, In-Home and Out-Of-Home?

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Having trouble with Mobile DVR Registration - for the Genie and App, In-Home and Out-Of-Home?

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If you are having trouble setting up Mobile DVR, we have some information below that should get you squared away. Remember, you need an internet connection and your Genie must be connected as well to utilize this feature.

 

Turn on Mobile DVR in the Genie & The App 

  1. Press Menu. Go to Settings & Help > Settings > System Info & Test
  2. Select More System Info and scroll down to Mobile DVR.
  3. One of the following should populate: HR44, HR54 or H44How to connect - In-Home registration
  4. Enable Auto Prepare: Go to setting screen > Activate the client 2. Proceed to the settings screen 3. Select mobile DVR 4. Turn on the mobile DVR auto prepare option.

 

If you do not see the DVR version, reset the receiver by pressing and holding the red reset button located near the access card. Check the status again using the steps listed above. If you do not have a compatible DVR, click here to chat with us.

 

How to connect - In-Home registration

Make sure your mobile device is on the same network as the Genie. If the DVR is connected to a guest network or a wired connection, the functionality may not work. A device on Wi-Fi may not be on the same network as a the DVR if it is wired due to the internal mapping of the modem. A way to determine if the mobile device is on the same network is to use the remote function on the app to see if it controls the TV. If the app does not control the TV, the following may resolve the issues:

 

Go to the Genie and press the Dash key [-] on the receiver remote. You will see one of the following: 

  • Internet Connected – If internet is connected, set the External Device on your receiver to Allow
  • Internet: Never Connected or Not Detected: Check out this article to connect the receiver (DVR). Once connected, Set the External Device on your Receiver to Allow.

NoteVerify the mobile device is connected to the internet. If not, reset the modem and the device. We highly recommend downloading the latest version of the app.

 

Out-Of-Home Setup

If you are attempting to register a second device while out of your home network, you can do so if you have already registered a device. If not, you will have to register a device first before adding a second outside of your network. To add a second device, follow the steps below.

 

  1. Tablet: Select ‘Playlist’, then ‘On DVR.’

         Phone: Tap the 3 lines at the top left. Select ‘Playlist’. Select ‘On DVR.’

 

    2. Select “Register your iPhone/iPad/Phone/Tablet.”

    3. Edit the Device name as desired. Select ‘Add Device.’

 

If still having problems accessing your DVR content from outside the house, you may need to open some ports to your DVR. Here is a post that goes over it.

 

Hope this helps!

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 31
Community Support

Re: Having trouble with Mobile DVR Registration?

Check out how to troubleshoot the Mobile DVR with our helpful information above.

 

Having trouble with the DIRECTV app itself? Click here!

Having trouble with your DIRECTV service? Click here!

 

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 31
Tutor

Re: Having trouble with Mobile DVR Registration?

Thanks for the reply!

 

i performed everything in your instructions and it sees the DVR, I can control with app remote but it still won't let me register the dvr. Also, when looking at system info next to mobile dvr it says none. Is there anything else I can try?

Message 3 of 31
Tutor

Re: Having trouble with Mobile DVR Registration?

Ok after some level of frustration I decided to disconnect the DVR from Ethernet and connect it to wireless.  Waited overnight and was able to register all devices. After doing that I reconnected to Ethernet and everything functions as expected. 

Message 4 of 31
Mentor

Re: Having trouble with Mobile DVR Registration?

@Aukfan34 Are you able to access channels below 201 and access your full DVR playlist while out of home? Do you pass all the connectivity tests while out of home as well?

Message 5 of 31
Tutor

Re: Having trouble with Mobile DVR Registration?

@cpd5215

No I'm not able to do anything when I'm not connected to home network. Does this have anything to do with not keeping the DVR on wireless?  

Message 6 of 31
Mentor

Re: Having trouble with Mobile DVR Registration?

I thought so at first. Actually I was blaming it on anything u could. Lol. As of two days ago, my app is functioning properly in and out of the home. I did not do anything special. It just started working on its own. As for the DVR, my HR44 wireless is off and the unit is hard wired to my router via DECA
Message 7 of 31
Tutor

Re: Having trouble with Mobile DVR Registration?

Interesting. Maybe that'll happen for me as well.

Message 8 of 31

Re: Having trouble with Mobile DVR Registration?

Uninstaller and reinstalled app and was able to access Playlist and channels under 201 while on wifi. Turned off wifi and lost everything above. It NEEDS to be much more user friendly. We are not all geeks.
Message 9 of 31
Contributor

We can connect to your DVR

In the past I was able to watch directv on my phone.  Now It tells me to register my device.  I have tried this, but I get a message of"You can only redister 5 devices to your dvr.  this device has been de-registered.  Please re-register.  I have tried this many times,  this is also happening on my wifes phone.  What can I do?

 

Thanks

 

Message 10 of 31
Administrator

Re: We can connect to your DVR

Hi @cloughboy,

 

We have moved your post to the correct board. How many devices have been registered to your account? This will cause issues and prevent devices from being registered. 

 

-ATTDIRECTVCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 31
Contributor

Re: We can connect to your DVR

I did 4 Samsung Galaxy 6s phones when we purchased directv a few months ago. Maybe someone else has me log in info?

Now none of them can log into directv

Thanks for responding




Message 12 of 31
Teacher

Re: We can connect to your DVR

My mobile dvr under system info just says internal and active. I have rest the box but no change. I have a HR54-500 just installed to replace a HR44 which was working fine

Message 13 of 31
Contributor

Cannot register device in DTV app?

I have been getting the same error for months and months. Error 205.5 - external processing error. I am on the same network and literally sitting in front of my receiver and it won't work. Help!
Message 14 of 31
Contributor

Re: Cannot register device in DTV app?

Situation:

My HR44 DVR is connected to my home network and is not  wired.   

It is set up to accept  to allow an external device.

I have the DirecTV for Tablets app loaded on my Android tablet

The tablet is connected to the same home network.

 

Problem:

When I try to register my device from the DirecTV for Tablets app it goes into the load/wait icon and doesn't come out.

The app says it cannot find a  DVR on the network .  (Is that because the tablet isn't registered?)

What can I do?   I have uninstalled the app, rebooted, and reinstalled, but this has not helped.

 

Message 15 of 31
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