- edited 07-03-2019 10:18 AM by ATTCustomerCare
If you are having trouble setting up Mobile DVR, we have some information below that should get you squared away. Remember, you need an internet connection and your Genie must be connected as well to utilize this feature.
Turn on Mobile DVR in the Genie & The App
If you do not see the DVR version, reset the receiver by pressing and holding the red reset button located near the access card. Check the status again using the steps listed above. If you do not have a compatible DVR, click here to chat with us.
How to connect - In-Home registration
Make sure your mobile device is on the same network as the Genie. If the DVR is connected to a guest network or a wired connection, the functionality may not work. A device on Wi-Fi may not be on the same network as a the DVR if it is wired due to the internal mapping of the modem. A way to determine if the mobile device is on the same network is to use the remote function on the app to see if it controls the TV. If the app does not control the TV, the following may resolve the issues:
Go to the Genie and press the Dash key [-] on the receiver remote. You will see one of the following:
Note: Verify the mobile device is connected to the internet. If not, reset the modem and the device. We highly recommend downloading the latest version of the app.
If you are attempting to register a second device while out of your home network, you can do so if you have already registered a device. If not, you will have to register a device first before adding a second outside of your network. To add a second device, follow the steps below.
Phone: Tap the 3 lines at the top left. Select ‘Playlist’. Select ‘On DVR.’
2. Select “Register your iPhone/iPad/Phone/Tablet.”
3. Edit the Device name as desired. Select ‘Add Device.’
If still having problems accessing your DVR content from outside the house, you may need to open some ports to your DVR. Here is a post that goes over it.
Hope this helps!
ChrisZ, AT&T Community Specialist
AT&T Customer Care
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Solved by: Go to Solution.
11-04-2016 6:46 AM
Check out how to troubleshoot the Mobile DVR with our helpful information above.
Having trouble with the DIRECTV app itself? Click here!
Having trouble with your DIRECTV service? Click here!
12-12-2016 6:59 PM
Thanks for the reply!
i performed everything in your instructions and it sees the DVR, I can control with app remote but it still won't let me register the dvr. Also, when looking at system info next to mobile dvr it says none. Is there anything else I can try?
12-19-2016 1:50 PM
Ok after some level of frustration I decided to disconnect the DVR from Ethernet and connect it to wireless. Waited overnight and was able to register all devices. After doing that I reconnected to Ethernet and everything functions as expected.
12-25-2016 2:33 PM
01-12-2017 1:21 AM
01-31-2017 6:07 PM
In the past I was able to watch directv on my phone. Now It tells me to register my device. I have tried this, but I get a message of"You can only redister 5 devices to your dvr. this device has been de-registered. Please re-register. I have tried this many times, this is also happening on my wifes phone. What can I do?
02-01-2017 6:34 AM
We have moved your post to the correct board. How many devices have been registered to your account? This will cause issues and prevent devices from being registered.
02-01-2017 12:39 PM
03-23-2017 3:44 AM
My mobile dvr under system info just says internal and active. I have rest the box but no change. I have a HR54-500 just installed to replace a HR44 which was working fine
05-15-2017 1:23 PM
08-25-2017 4:06 PM
My HR44 DVR is connected to my home network and is not wired.
It is set up to accept to allow an external device.
I have the DirecTV for Tablets app loaded on my Android tablet
The tablet is connected to the same home network.
When I try to register my device from the DirecTV for Tablets app it goes into the load/wait icon and doesn't come out.
The app says it cannot find a DVR on the network . (Is that because the tablet isn't registered?)
What can I do? I have uninstalled the app, rebooted, and reinstalled, but this has not helped.