H23-600 internet problems

Contributor

H23-600 internet problems

I recently installed a h23 hd receiver and connected the receiver in tandem with my laptop in order to share the internet connection. The TV apps told me they were initializing and the weather widget worked as well.  The box updated software and now the weather doesn't work and when I try to open the apps by pressing the right arrow I get the error: "Interactive applications for this feature are currently unavaliable. Please try again later." How can I correct this?

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Message 1 of 8
ACE - Expert

Re: H23-600 internet problems

Press the remote's "Dash :smileyminus:" button.  Does the Receiver echo "Internet connected"? 

TV Apps are a rather flaky feature, and it's not uncommon for them to go "down" from time to time.

Have you tried resetting the Receiver?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 8
Employee

Re: H23-600 internet problems

Just note that this is a poor way of connecting the DirecTV  receiver.  these receivers need a 24/7 reliable Internet connection

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 8
Contributor

Re: H23-600 internet problems

I have already checked this. Yes it does show "connected" under internet

Message 4 of 8
Contributor

Re: H23-600 internet problems

The computer it is in tandem with is a backup web server that stays online 24/7 so as to monitor for a outage in the primary server. Therefore, this is a reliable internet connection. In fact, this connection is more reliable than my everyday activities internet connection as that modem is not connected to a backup system while the dedicated server connection has a battery bank that will run both the computer and modem for a week or more at a time. Even though in that situation I wouldn't be able to watch tv anyway without setting up the generator, it is indeed a more reliable connection.

Message 5 of 8
Employee

Re: H23-600 internet problems

Then why not connect the H23 to the switch/router?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 8
ACE - Expert

Re: H23-600 internet problems

And you've tried resetting the Receiver?  Red button behind front panel access card door.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 8
Expert

Re: H23-600 internet problems

Just for your information, in addition to TV Apps, there are a number of slick features available to a LAN networked HD DVR.  Should you ever switch from the receiver to a DVR you should consider setting up your network on a more conventional basis.

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