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Frozen Screen, Blank Screen & Channels not available On Directv App

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Frozen Screen, Blank Screen & Channels not available On Directv App

Help! I feel like the directv app is slowly shutting down every channel I watch.  Several channels will not play because ‘another device is streaming the channel’ (not true).  Two channels have frozen on an image but the channel plays current audio. Lastly one channel only displays a complete black page with no sound.

 

I reset the master box several times and have also deleted and reinstalled the app - all to no avail.  The problem persists on both my iPad and iPhone.

 

Any help would be very much appreciated.

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Message 1 of 3
Administrator

Re: Frozen Screen, Blank Screen & Channels not available On Directv App

Hey, @Ccalnon!

 

Thanks for reaching out! We'd be glad to help you get your DIRECTV App back up and running!

 

Since you've already tried resetting the box, and uninstalling & reinstalling the app, we'd advise clearing the cache and cookies. You can also try resetting your password.

 

If your channels still aren't coming back after that, you can try refreshing your service by going to My Equipment & Features and selecting Refresh my service. A brief service interruption occurs as the service reboots.

 

For more information and troubleshooting steps, you can check out our article on DIRECTV App Troubleshooting.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist


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Message 2 of 3
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Mentor

Re: Frozen Screen, Blank Screen & Channels not available On Directv App

The solution is that the app is fixed.

The issue is not our hardware or internet.

 

Every person complaining about this app has no issues with other apps.

 

This run around is not professional.

Again the problem is not on our end.

 

Would a sudden drop of subscribers motivate At&T to fix the app? Does it have to get to that?

Many of us are ready to drop this service and shop for an app that works 

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