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Error 102 - Steaming on another device

Error 102 - Steaming on another device

I have used the directv app consistently for months and watch my DVR recorded shows. As of this week, I continually receive the error on my iPad and iPhone stating "Looks like your receiver is already streaming to another mobile device." That is not the case, nobody else is streaming. Both devides are up to date with IOS and I deleted the apps and reinstalled. Nothing corrects the issue. I am able to watch LIVE tv, just not access shows recorded on my DVR. Please advise. Thank you.

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Message 1 of 26
Administrator

Re: Error 102 - Steaming on another device

Sorry to read of the trouble you are having with your DIRECTV App. We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message.

BarryR, AT&T Community Specialist


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Message 2 of 26
Tutor

Re: Error 102 - Steaming on another device

what was the resolution? Having this issue as well

Message 3 of 26

Re: Error 102 - Steaming on another device

They told me to reset my dvr and it worked, at least for a few days. It's not working again so I'm going to try resetting again. They also said to change my password, which I haven't tried yet.

I hope this helps!


Message 4 of 26
Teacher

Re: Error 102 - Steaming on another device

Same here. Incredibly annoying. Straight down hill for DirecTV since AT&T acquisition. Nothing works, and service is terrible now.

 

On demand wouldn't be bad if it weren't for all those GD commercials!!!

Message 5 of 26
Contributor

Re: Error 102 - Steaming on another device

Agree, mobile experience is archaic at best, having same issue, no good explanation. 

Message 6 of 26
ACE - Expert

Re: Error 102 - Steaming on another device

Resetting your main Genie DVR should fix this error. 

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We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 26
Employee

Re: Error 102 - Steaming on another device

I believe I found the issue....it's the GPS setting.   I tried resetting everything (tablets, DVR, etc) and uninstalling/reinstalling the app on various devices but DVR streaming only worked on my phone.  I then put the app on an older tablet and had the same issue UNTIL I turned the GPS on.  GPS on, it works. GPS off, I get the Error 102 - Steaming on another device.

 

Unfortunately, my Kindle Fire HD doesn't have a GPS antenna BUT this could be fixed by using the Location-Based Services.  It shows the app can use location based information but I assume it is looking for the GPS signal which is not there.  This should be able to be fixed.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 26
Tutor

Re: Error 102 - Steaming on another device

I’ve reset box, reset iPad, uninstalled dtv app and reinstalled it and turn gps off all the suggestions listed but still no difference. Not happy with the service. If there is no resolution so I may leave after my contract is up Smiley Sad 

Dont have a tv in my bedroom so no I have no way to watch my shows when my husband wants to watch the game. So Frustrated!!

Message 9 of 26
Scholar

Re: Error 102 - Steaming on another device

Yes but this can't be done from hundreds of miles away

Message 10 of 26
Scholar

Re: Error 102 - Steaming on another device

My phone and my tablet both have GPS always on. I shut them to test this theory then turned them back on. But no difference 

Message 11 of 26
Contributor

Re: Error 102 - Steaming on another device

I’m seeing the same issue suddenly and it never happened before the big software push for the new menus. Sounds like we might jump ship if they can’t find a solution.

Message 12 of 26
ACE - Expert

Re: Error 102 - Steaming on another device

@sbabcock71, did you try resetting your main Genie DVR.  That usually fixes this. 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 26
Tutor

Re: Error 102 - Steaming on another device

Yeah so yeah so you’re screwed if you’re recording something. How about a real solution like allowing more than one device to stream. As if the average family has one member. This is why people are leaving for Netflix that allows multiple streaming devices. Get with it... from an 18 yr subscriber!

Message 14 of 26
Tutor

Re: Error 102 - Steaming on another device

I have the same problem!!! I tried resetting the main DVR but no dice. I have never had an issue with the app until recently and now I cannot watch anything on my mobile devices. I don’t have a TV in my room so I watch on my tablet and now I can’t watch anything. 

A side note I am also having issues with the remote controls for the DVR. I am on my second one and it’s alrwasy breaking and it hasn’t even been a month. The remote won’t communicate with the box (changed batteries already) but it still works my TV volume no problem. I’m sick of having to call and wait for a new remote only to have it stop working less than a month later. The quality of DirectTV has really gone down hill. 

Message 15 of 26
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