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ESPN app in directv no sound

Teacher

ESPN app in directv no sound

The new espn app (the one you have on the tv after tuning to espn then selecting the red button) works ok after streaming a few seconds but if you pick any program that's in the 2nd and 3rd rows (meaning any program that I not on (espn, espn news, espn u, etc, then the sound does not work. I get that it's relatively a new capability but chatting with directv it's like they never heard of this but a google search will show a different story as several people are also not able to get sound to work.
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Message 1 of 7
Administrator

Re: ESPN app in directv no sound

Hello @skybirch75,

 

We apologize for this inconvenience.  A restart of your receiver should take care of the issue.  Press the red reset button located inside the access card door on the front panel (or on the side of the receiver) and wait for the receiver to reboot.  This How to Quickly Resolve DIRECTV Service Issues article will give some additional troubleshooting tips.

 

Thanks.

 

-ATTDIRECTVCare


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7
Teacher

Re: ESPN app in directv no sound

Hi thanks for the comment. I power cycle 1-2 times a week already for a regular maintenance activity so this will not be a solution for this situation. I have attempted to use the espn app since it launched about 1-2 months ago and never had the sound work.


Message 3 of 7
Administrator

Re: ESPN app in directv no sound

Hello @skybirch75,

 

We apologize the reset did not help.  Unfortunately, this is an issue that requires additional troubleshooting.  Please chat with us here so we can further troubleshoot with you.  At that time, we can gather additional information and escalate if necessary.

 

Thanks.

 

-ATTDIRECTVCare


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7
Teacher

Re: ESPN app in directv no sound

This issue is currently being escalated to tier 2 support as of 1 hour ago 330pm eastern April 14
Message 5 of 7
Teacher

Re: ESPN app in directv no sound

I discovered the solution. While my installation (vizio tv and Bose sound) worked for xfinity and now directv I found that I needed to adjust my Vizio audio settings since the espn app on the hr 44 apparently pulls sound from a different method. I adjusted these settings on my vizio tv to get this to work for espn app

1. Settings
2. Audio settings
SRS studio sound had =Surround
SRS truvolume = on
Digital audio out = Dolby digital
Analog audio out = fixed
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Message 6 of 7
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Administrator

Re: ESPN app in directv no sound

Hello @skybirch75,

 

Thanks for following up with the community and sharing your solution.

 

-ATTDIRECTVCare


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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