04-12-2017 7:41 PM
Solved by: Go to Solution.
04-13-2017 7:53 AM
We apologize for this inconvenience. A restart of your receiver should take care of the issue. Press the red reset button located inside the access card door on the front panel (or on the side of the receiver) and wait for the receiver to reboot. This How to Quickly Resolve DIRECTV Service Issues article will give some additional troubleshooting tips.
04-13-2017 8:39 AM
04-13-2017 11:03 AM
We apologize the reset did not help. Unfortunately, this is an issue that requires additional troubleshooting. Please chat with us here so we can further troubleshoot with you. At that time, we can gather additional information and escalate if necessary.
04-20-2017 6:24 PM - edited 04-20-2017 6:26 PM
04-21-2017 8:43 AM
09-16-2017 4:10 AM
09-23-2017 11:49 AM
For others who have read this and have not had success... PLEASE READ.
I have a Samsung TV and could not get the sound from the second row. The fix is not a setting in your TV nor is it a setting in your home theater receiver. The fix is to adjust the sound setting on your DirecTV receiver. From your receiver:
Under settings, go to Audio
Look at the Dolby Digital setting. If this shows that Dolby Digital is "ON", turn it "OFF".
Adjusting that setting fixed mine.