04-12-2017 7:41 PM
Solved! Go to Solution.
04-13-2017 7:53 AM
We apologize for this inconvenience. A restart of your receiver should take care of the issue. Press the red reset button located inside the access card door on the front panel (or on the side of the receiver) and wait for the receiver to reboot. This How to Quickly Resolve DIRECTV Service Issues article will give some additional troubleshooting tips.
04-13-2017 8:39 AM
04-13-2017 11:03 AM
We apologize the reset did not help. Unfortunately, this is an issue that requires additional troubleshooting. Please chat with us here so we can further troubleshoot with you. At that time, we can gather additional information and escalate if necessary.
04-20-2017 6:24 PM - edited 04-20-2017 6:26 PM
04-21-2017 8:43 AM