Directv app won’t record shows

Casinorg · ‎11-12-2018

99% of the time when I set a recording (whether on the same WiFi or not), the app will not record shows. The app will go through the steps and tell me the show is being recorded but when I check the dvr later, nothing was recorded. Super aggravating.

ATTCares · ‎11-13-2018

Good evening, @Casinorg.

We understand the convenience of being able to record your favorite shows to view later. When you schedule a recording from you home DVR does the show record?

If not, you may be experiencing a known issue. A temporary resolution to this error is to re-sort your recordings list. You can press '0' once to sort by ABC order, or twice to sort by date of recording.

Please let us know if this information is helpful to you.

Ariel, AT&T Community Specialist

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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.

Casinorg · ‎11-13-2018

Recording from the dvr works fine. Only issue is the app.

ATTCares · ‎11-14-2018

Hi @Casinorg

Try troubleshooting the app here and let us know if you're still unable to view your recordings.

Aminah, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.

Bkdows · ‎12-10-2018

I cannot record ANY program from the app. It doesn’t work 99% of the time.

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Directv app won’t record shows