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Directv app won’t record shows

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Employee

Directv app won’t record shows

99% of the time when I set a recording (whether on the same WiFi or not), the app will not record shows.  The app will go through the steps and tell me the show is being recorded but when I check the dvr later, nothing was recorded.  Super aggravating.  

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 5
Administrator

Re: Directv app won’t record shows

Good evening, @Casinorg.

 

We understand the convenience of being able to record your favorite shows to view later. When you schedule a recording from you home DVR does the show record?

If not, you may be experiencing a known issue. A temporary resolution to this error is to re-sort your recordings list. You can press '0' once to sort by ABC order, or twice to sort by date of recording. 

Please let us know if this information is helpful to you. 


Ariel, AT&T Community Specialist 


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Employee

Re: Directv app won’t record shows

Recording from the dvr works fine. Only issue is the app.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 5
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎11-20-2018 9:42 AM

Re: Directv app won’t record shows

Hi @Casinorg

 

Try troubleshooting the app here and let us know if you're still unable to view your recordings.

 

Aminah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 5
Contributor

Re: Directv app won’t record shows

I cannot record ANY program from the app.  It doesn’t work 99% of the time. 

Message 5 of 5
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