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Directv app when logging in says unknown error and logs you out

Contributor

Directv app when logging in says unknown error and logs you out

App will not work will not load up just says unknown error 

5,597 Views
Message 2 of 30
ACE - Expert

Re: Directv app when logging in says unknown error and logs you out

Lots of posts here.  Probably a temporary problem. 

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Message 16 of 30
Teacher

Re: Directv app when logging in says unknown error and logs you out

Yep.....    Directv App is working again.    Looks like it's back up and running again.

 

5/9/2018 @ 1:05pm  cst

Message 17 of 30
Former Employee

Re: Directv app when logging in says unknown error and logs you out

Hello Community,

 

Thank you for reaching out in the community forums regarding the DIRECTV app error mentioned above.  There was a brief time today that customers were having problems with using the DIRECTV app, but it is now resolved.  You should be able to login and stream without issue at this time.  If you continue to have a problem, please log out and back in.  If it still is not working after doing so, please ask a question with your specific issue and we will reach out to further troubleshoot.

 

Have a great week and thanks,

Jared, AT&T Community Specialist

Message 18 of 30
Tutor

Re: Directv app when logging in says unknown error and logs you out

Me too. Im sick of it. 

Message 19 of 30
Contributor

Re: Directv app when logging in says unknown error and logs you out

I am having the same problem. 

Message 20 of 30
Teacher

Re: Directv app when logging in says unknown error and logs you out

This still remains an issue 

Message 21 of 30
Contributor

Re: Directv app when logging in says unknown error and logs you out

I am continuing to have this problem. I had the app working on my phone, but nobody else in my family. I had to get a new iphone, reinstalled my build and now I am also getting the "Unknown Error" issue that then bounces me to U-Verse. So now, nobody in my family can get this app to work. Very poor service and support. I am very disappointed that I switched to Directv from Xfinity.

Message 22 of 30
Contributor

Re: Directv app when logging in says unknown error and logs you out

This "error unknown error" has been going on for two weeks and AT&T helpline acts as if it is your fault that you can't log in to the app. The helpline is helpless and suggest strange things like resetting your phone, logging in with your phone number or changing your passcode. None of the strategies work and they apologize and say they will get back to you with an answer. Then, they raised my cable bile $68. They are completely out of touch with their customers and will continue to be at the very bottom of the rankings in customer service. FIOS is on the way and it cannot come at a better time. Buh-Bye AT&T. Listen to your customers and fix your $H!t.

Message 23 of 30
Contributor

Re: Directv app when logging in says unknown error and logs you out

I was told they ate expediting it to the engineering dept and to check back daily. I spent most if Friday on the phone with 3 ( I think) rep. That were bery rude. Its frustrating

Message 24 of 30
Contributor

Re: Directv app when logging in says unknown error and logs you out

Still a problem!

Message 25 of 30
Tutor

Re: Directv app when logging in says unknown error and logs you out

Don't bother trying to un-bundle the billing since that won't help. Wasting all my time thinking that could resolve it.

Again, The Direct TV and ATT folks are clueless !!! 

Message 26 of 30
Tutor

Re: Directv app when logging in says unknown error and logs you out

Ive had the same problem since April and all I get is another rep telling me it’ll be fixed.  ATT has the worse customer service I’ve ever experienced.  

Message 27 of 30
Contributor

Re: Error 0651

The unknown error is happening to me on all devices. Has anyone found a fix. I have uninstalled, called. I am beyond frustrated. 

Message 28 of 30
Contributor

Re: Error 0651

nope, and they just keep lying about it. I cancelled my services on the
grounds that they could not provide me what they are charging me for. Now a
month later, they are attempting to charge me for "breaking the contract"
#thefightcontinues
Message 29 of 30
Contributor

Re: Error 0651

I still get an unknown error message when trying to log in to app.  It will then take me to login page but when I enter our Directv login information, it says I have entered an invalid character.  Next, it directs me to download Uverse app but we don’t have Uverse, we have Directv.  Just trying to download my shows from DVR so I can watch on the go.

Message 30 of 30
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