When redownloading app. It says unknown error I press ok, it directs me to the App Store where I open downloaded app. It take me to sign in screen. I attempt to login , but it tells me “whoops! It looks like you have entered an invalid character”.
I log into my account with these exact login username and password no problems. It just doesn’t allow the app to use them. I have uninstalled and reinstalled many times. This has been going on for weeks.
We have found that special characters in passwords can cause issues when signing in, so you can try resetting your password. We have also found that on iOS devices, disabling DIRECTV as TV Provider in the settings, uninstalling and reinstalling the app, then trying to sign in to the app again also helps.
Let us know if that helped!
Rury, AT&T Community Specialist
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