07-05-2019 6:22 AM
Hi There @Magicc316,
Thanks for posting. We can help.
Can we get the type of device that you are trying to use the app on?
Matthew, AT&T Community Specialist
07-05-2019 2:00 PM
Thanks for providing that info. Are you experiencing the same issues on multiple devices or is it only your iPhone?
Can you access the DirectTV app on a tablet or different phone and let us know the results?
Please let us know.
Mihai AT&T Community Specialist
07-06-2019 5:13 AM
Since your phone is the only device having trouble, try restarting it and making sure it's running the current operating system, then troubleshoot the app.
Keep us posted.
Aminah, AT&T Community Specialist
07-06-2019 10:30 AM
I have uninstalled and installed app, restarted phone, and log out and in, changed password etc and still doesn’t work. My phone is also up to date
07-06-2019 10:48 AM
Glad to hear you was able to resolve your issue. If you have any questions or concerns, please feel free to reach out to us.
Charles, AT&T Community Specialist