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Directv app log in

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Directv app log in

When I log into app it gives me an error message “error unknown”. Then it sends me to App Store. I have reinstalled app a few times and changed my password and nothing helps

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Message 1 of 11
Administrator

Re: Directv app log in

Hi There @Magicc316,

 

Thanks for posting.  We can help.

Can we get the type of device that you are trying to use the app on?

 

Matthew, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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Message 2 of 11
Tutor

Re: Directv app log in

iPhone XR 

Message 3 of 11
Administrator

Re: Directv app log in

Hello @Magicc316,

Thanks for providing that info. Are you experiencing the same issues on multiple devices or is it only your iPhone?
Can you access the DirectTV app on a tablet or different phone and let us know the results?
Please let us know.

Mihai AT&T Community Specialist  


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 11
Tutor

Re: Directv app log in

The app works on other devices.  Just not on my phone.  It had been working until a few days ago. 

Message 5 of 11
Administrator

Re: Directv app log in

@Magicc316

 

Since your phone is the only device having trouble, try restarting it and making sure it's running the current operating system, then troubleshoot the app.

 

Keep us posted.

 

Aminah, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 11
Tutor

Re: Directv app log in

I have uninstalled and installed app, restarted phone, and log out and in, changed password etc and still doesn’t work. My phone is also up to date 

Message 7 of 11
Tutor
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by litzdog911
‎07-06-2019 11:12 AM

Re: Directv app log in

I figured it out. It won’t work with a vpn. Have to turn vpn off for it to work. 

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Message 8 of 11
Administrator

Re: Directv app log in

Hello @Magicc316,

Glad to hear you was able to resolve your issue. If you have any questions or concerns, please feel free to reach out to us.

Charles, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 11
Contributor

Re: Directv app log in

didnt work

Message 10 of 11
Contributor

Re: Directv app log in

It says you are not authorized to access this web site.

Message 11 of 11
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