Directv app downloaded shows disappearing

[Zonepro77]

I have been having issues with episodes I download to my phone.  I record them on the dvr, then I go into my app so I can download them to my phone. They download fine and I can view them as long as the app doesn't close.  If  the app closes or restarts, anything that was downloaded is gone. I had no problems for like a year and a half , then I started having this issue. No one was able to fix it, and eventually I was told that the problem was with my phone. My wife and I just upgraded phones and it is still having the same problem .

[ATTCares]

Oh no, @Zonepro77.

We are happy to help you with your DIRECTV app downloading error. First, we ask that you disconnect your connection from your phone to your receiver. Let's try a fresh connection after you uninstall and reinstall the app.

Reset your receiver as well, before you sign back in.

Do you experience this error with all shows recorded?

Please let us know how this works for you.

Ariel, AT&T Community Specialist