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Re: Direct TV app

Contributor

Direct TV app

As of yesterday afternoon 3/5/19 I can no longer access my direct TV app on my IPod or IPad . I have been using this app for years ! It tells me to update app yet won't allow update - what's happening

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Administrator

Re: Direct TV app

Hi @Postroad!

Thank you for reaching out to us here! Did you make any changes to your ID or password? Have you tried to uninstall and re install the App? To get started, please view this Solution to get tips on How to Fix DIRECTV App Now Working.

Let us know if this helps!

Yetty, AT&T Community Specialist


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Message 2 of 10
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Accepted by ACE - Expert (ACE - Expert)
Accepted by litzdog911
‎03-08-2019 12:11 PM

Re: Direct TV app

What version of iOS does your Apple device currently have? The DirecTV app only supports iOS10 and above now. 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 3 of 10
ACE - Expert

Re: Direct TV app

DTV has also removed the ability to stream from your Genie.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 10
ACE - Expert

Re: Direct TV app


@shannon02 wrote:

DTV has also removed the ability to stream from your Genie.


.... when you're out-of-home network.  You can still stream from your DVR if you're connected to the same network as your Genie DVR.

 

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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 10
Contributor

Re: Direct TV app

It worked with my devices for 5 years - it worked at noon on 3/5 and by 4pm all of a sudden it didn't ! This feature was important to me . I can afford to go out and just buy new devices
Message 6 of 10
Contributor

Re: Direct TV app

Is this going to be permanent? Why would you not be able to stream unless at home?? I only use it when not at home, I’m regretting my switch from Dish Netword every.single.day 

Message 7 of 10
ACE - Expert

Re: Direct TV app

One would assume so as they are no longer supporting it.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 10
Contributor

Re: Direct TV app

I can't use my direct tv app no matter where I am - it was fine for 5 years and since March 5 they updated with AT&T and now my device isn't strong enough ( need 11 IOS
Message 9 of 10
Contributor

Re: Direct TV app

I have 12.2 

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