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DirecTV app streaming problem


DirecTV app streaming problem

Using the DirecTV app, I can log into my account on my iPad, iPhone, & Apple TV, but whenever I try to watch anything, live or DVR, I get this message:

"We ran into a bit of a problem.  Looks like your receiver is already streaming to another mobile device.  To watch it here, please stop streaming on your other device (102)."

I've checked every device I own, but none work.  I'm baffled!  
Is there a solution?

Message 1 of 3
ACE - Expert
Accepted by topic author
Accepted by eqxprods
‎01-13-2019 2:22 PM

Re: DirecTV app streaming problem

Resetting your main Genie DVR should fix this.  Red button near the access card.


ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Message 2 of 3

Re: DirecTV app streaming problem

As usual with DIRECT that did not work either - figures


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