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DirecTV App not streaming shows


DirecTV App not streaming shows

My receiver DirecTV Genie HR 44-500 is connected to the internet, (I reset and tested it - twice) as are the other 3 which are all C41-100 (minis). I am able to see and control them using my kindle. They all have "green lights"... but I CAN NOT watch any shows on my Kindle Fire. As soon as I try to, I get "OUT OF HOME" - I follow the suggested steps to verify home wi-fi & IP address... all is good except my "Control Status is then Disabled" once I try to watch a channel on my kindle.... Can anyone please help? I have done the online chat help and got no solution.

Message 1 of 3
ACE - Expert

Re: DirecTV App not streaming shows

You need a GenieGo to stream shows from your HD DVR's to your Kindle.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3

Re: DirecTV App not streaming shows

Go to the HR44 MENU and under Whole-Home make sure External Access is enabled

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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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