09-02-2016 2:02 PM - edited 12-13-2016 11:36 AM
Are you traveling and have a long layover? Waiting on your doctor? Do you have DIRECTV service? If you do, keep entertained with the DIRECTV App and watch your recording wherever you go using the Mobile DVR!
What you can do:
What you will need:
Memory needed for downloaded programming on the device:
Solved by: Go to Solution.
09-02-2016 2:03 PM - edited 12-13-2016 11:37 AM
Mobile DVR is now available nationwide.
Please send us a detailed message if you have any further questions by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!
09-09-2016 3:27 PM
Why couldn't you leave the GenieGo service in place in places where mobile DVR isn't available?
Even if it was available here in Washington it still wouldn't help me as I'm a mac user and there isn't support for mac to download and watch shows on the go -- like on an airplane.
This doesn't feel very well thought out and I'm completely disappointed by Directv/AT&T. I really expected better, not worse.
09-12-2016 3:55 AM
I have traveled from California to Georgia. The new app is supposed to work in both places yet when I got to my hotel the app said it couldnt reach my mobile DVR. I logged out and logged back into the app and now it wants to re-register my mobile DVR, which it cant do because it cant find my DVR. Ridiculous!
09-12-2016 4:00 PM
We live in Nevada; so does this mean when we go back to Kansas, I will be unable to watch my DVR list of shows that I've recorded on my laptop? I have been able to watch all my shows from my DVR list from my laptop with my GenieGo app, even in the airport. Am I not going to be able to now? If so, that's the pits!
I, too, am not able to watch any of my downloaded movies on my tablet when I go to another city in the motel room, not from my tablet nor my laptop.
I do not want to give up my GenieGo. I want to watch my shows from my laptop. They work on my laptop with my GenieGo ... just don't work on my Samsung Tablet, especially my downloaded movies (when Internet is not available. I'm beginning not to like Directv anymore.
09-12-2016 4:06 PM
I forgot to mention that before updating to the latest Directv app, that I could fast forward during the commercials. Now, I can't but have to sit through not only one commercial but FIVE of them. Then I can only watch when I have Internet service. Haven't been able to watch my downloaded movies. Always get the message "Unable to stream". "Mobile DVR streaming is currently unavailable. Please try again. "Unfortunately, Directv has stopped". Sometimes I get the message Video streaming is unavilable at this time. Code 5100. Can't connect to DVR. Everything checks out though and says my out-of-home network is set up correctly. I can't even get in when I'm at home without Internet.
09-13-2016 3:49 AM
The video quality with Mobile DVR is terrible, even on small-screen devices. It looks like SD at best with jagged edges, blurry motion, and a general lack of focus. I had initially hoped to mirror programming up to a nearby TV via Chromecast/Airplay or similar technology, but enlarging the images even further would make them completely unwatchable.
Few of the AT&T support people that I've spoken with really understand how Mobile DVR works or how customers really want to use it. There's little if any user documentation available. From what I can tell your home DVR runs a compression routine on your programming and then saves the compressed versions to your disk (taking up valuable capacity). It's those badly compressed copies that are delivered to your remote location. There's no way to adjust the sampling rate for this compression, so even if you have great bandwidth and lots of free space on your DVR drive you're stuck with the low res settings.
Like many other users I'm seeing a number of errors during playback, mostly bogus system errors about 'streaming unavailable' that I've found are often fixed by re-booting my iPad.
The app has a very limited feature set - there's no easy way to FF/REW within a show and you can't even delete a show after you've finished watching it.
Come on AT&T / DirecTV - your customers deserve better than this failed lab experiment. I honestly can't believe that you're rolling this out nationwide - it needs the following (at a minimum) before it should be considered a real product :
1) Substantially better image quality
2) Increased stability with reduced 'streaming unavailable' errors
3) A more complete feature set / control panel for managing playback and DVR content
4) Better user documentation - there really isn't any that explains how the system works and what it can do
My $0.02 ...
09-13-2016 4:56 AM
If you stream "live" the video quality is excellent, but if you play a recording the picture quality is as you say terrible. What annoys me is that DirecTV has known about this problem for over a year (since the original internal GenieGo was beta tested) but has not fixed it.
09-13-2016 12:16 PM
This is tooo funny!
I get an email just now from Directv with subject being "Take Entertainment Further".
You open the email and it gives you all of these new internet benefits.
Look at this benefit that's listed - Watch recorded shows anywhere. Connect your receiver to the Internet to watch your recorded shows anywhere, on your laptop, tablet, or phone, with GenieGO. You can even download your entertainment to your device and watch it without an Internet connection. Or stream your shows instantly when you're joined to a Wi-Fi network4.
So they still show that recorded shows can be seen on PC - but NOT!!!
09-13-2016 1:09 PM
@kschuetze that email is actually right on! As is referring to the GenieGo. Of course it is outdated as the GenieGo is no longer available instead we have MobileDVR.