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DVR on the Go - it's HERE!

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DVR on the Go - it's HERE!

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Are you traveling and have a long layover? Waiting on your doctor? Do you have DIRECTV service? If you do, keep entertained with the DIRECTV App and watch your recording wherever you go using the Mobile DVR!

 

What you can do:

  • Download show from your DVR to your device
  • Stream recorded content from your Genie on a mobile In-Home or Out-of-Home(mobile data rates will apply*)

What you will need:

  • Updated DVR firmware
  • Compatible client devices. Click here to learn more.
  • Compatible app – make sure to download the latest version of the DIRECTV app for your mobile device*
  • Compatible DVR Genie (HR44/HR54) or Genie Lite (H44 +HDD).
  • Active broadband service (dial up and Satellite internet are not eligible)
  • DIRECTV service. Don’t have it? We can help, just sent us a message.

Memory needed for downloaded programming on the device:

  • 30-minute program uses approximately 300 megabytes
  • 1-hour program uses approximately 610 megabytes
  • 2-hour program uses approximately 1.2 gigabytes
  • If the video is over 6 hours long, content will fail to download.

 

 

-ATTDIRECTVCare

Need more help?

Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 43
Community Support

Re: DVR on the Go - it's HERE!

Mobile DVR is now available nationwide.

 

Please send us a detailed message if you have any further questions by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you. We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!

 

-ATTDIRECTVCare

Need more help?

Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 43

Re: DVR on the Go - it's HERE!

Why couldn't you leave the GenieGo service in place in places where mobile DVR isn't available?

 

Even if it was available here in Washington it still wouldn't help me as I'm a mac user and there isn't support for mac to download and watch shows on the go -- like on an airplane.

 

This doesn't feel very well thought out and I'm completely disappointed by Directv/AT&T. I really expected better, not worse.

Message 3 of 43
Teacher

Re: DVR on the Go - it's HERE!

Also if you have more than one DVR the new app will only let you download from the Genie DVR.

Message 4 of 43
Contributor

Re: DVR on the Go - it's HERE!

How do I know the updated firmware?

Message 5 of 43
Teacher

Re: DVR on the Go - it's HERE!

Why does this not work on the PC like the GenieGO did???

 

Some of us like to see a larger screen when away from home.

Message 6 of 43

Re: DVR on the Go - it's HERE!

You cannot download to a computer - only a mobile device.
Message 7 of 43
Contributor

Re: DVR on the Go - it's HERE!

I have traveled from California to Georgia. The new app is supposed to work in both places yet when I got to my hotel the app said it couldnt reach my mobile DVR. I logged out and logged back into the app and now it wants to re-register my mobile DVR, which it cant do because it cant find my DVR. Ridiculous!

Message 8 of 43
Teacher

Re: DVR on the Go - it's HERE!

We live in Nevada; so does this mean when we go back to Kansas, I will be unable to watch my DVR list of shows that I've recorded on my laptop?  I have been able to watch all my shows from my DVR list from my laptop with my GenieGo app, even in the airport.  Am I not going to be able to now?  If so, that's the pits!

 

I, too, am not able to watch any of my downloaded movies on my tablet when I go to another city in the motel room, not from my tablet nor my laptop.  

 

I do not want to give up my GenieGo.  I want to watch my shows from my laptop.  They work on my laptop with my GenieGo ... just don't work on my Samsung Tablet, especially my downloaded movies (when Internet is not available.  I'm beginning not to like Directv anymore.

Message 9 of 43
Teacher

Re: DVR on the Go - it's HERE!

I forgot to mention that before updating to the latest Directv app, that I could fast forward during the commercials.  Now, I can't but have to sit through not only one commercial but FIVE of them. Then I can only watch when I have Internet service.  Haven't been able to watch my downloaded movies.  Always get the message "Unable to stream".  "Mobile DVR streaming is currently unavailable.  Please try again.  "Unfortunately, Directv has stopped".  Sometimes I get the message Video streaming is unavilable at this time.  Code 5100.  Can't connect to DVR.  Everything checks out though and says my out-of-home network is set up correctly.  I can't even get in when I'm at home without Internet.

Message 10 of 43
Tutor

Re: DVR on the Go - it's HERE!

The video quality with Mobile DVR is terrible, even on small-screen devices.  It looks like SD at best with jagged edges, blurry motion, and a general lack of focus. I had initially hoped to mirror programming up to a nearby TV via Chromecast/Airplay or similar technology, but enlarging the images even further would make them completely unwatchable.

 

Few of the AT&T support people that I've spoken with really understand how Mobile DVR works or how customers really want to use it.  There's little if any user documentation available. From what I can tell your home DVR runs a compression routine on your programming and then saves the compressed versions to your disk (taking up valuable capacity).  It's those badly compressed copies that are delivered to your remote location.  There's no way to adjust the sampling rate for this compression, so even if you have great bandwidth and lots of free space on your DVR drive you're stuck with the low res settings.

 

Like many other users I'm seeing a number of errors during playback, mostly bogus system errors about 'streaming unavailable' that I've found are often fixed by re-booting my iPad.

 

The app has a very limited feature set - there's no easy way to FF/REW within a show and you can't even delete a show after you've finished watching it.

 

Come on AT&T / DirecTV - your customers deserve better than this failed lab experiment.  I honestly can't believe that you're rolling this out nationwide - it needs the following (at a minimum) before it should be considered a real product :

 

1) Substantially better image quality

2) Increased stability with reduced 'streaming unavailable' errors

3) A more complete feature set / control panel for managing playback and DVR content

4) Better user documentation - there really isn't any that explains how the system works and what it can do

 

My $0.02 ...

Message 11 of 43
ACE - Expert

Re: DVR on the Go - it's HERE!

If you stream "live" the video quality is excellent, but if you play a recording the picture quality is as you say terrible. What annoys me is that DirecTV has known about this problem for over a year (since the original internal GenieGo was beta tested) but has not fixed it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 43
Teacher

Re: DVR on the Go - it's HERE!

This is tooo funny!

I get an email just now from Directv with subject being "Take Entertainment Further".

 

You open the email and it gives you all of these new internet benefits.

 

Look at this benefit that's listed - Watch recorded shows anywhere.  Connect your receiver to the Internet to watch your recorded shows anywhere, on your laptop, tablet, or phone, with GenieGO. You can even download your entertainment to your device and watch it without an Internet connection. Or stream your shows instantly when you're joined to a Wi-Fi network4.

 

So they still show that recorded shows can be seen on PC - but NOT!!!

Message 13 of 43
Employee

Re: DVR on the Go - it's HERE!

@kschuetze that email is actually right on! As is referring to the GenieGo. Of course it is outdated as the GenieGo is no longer available instead we have MobileDVR.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 43

Re: DVR on the Go - it's HERE!

Which doesn't work on a laptop for downloads.
Message 15 of 43
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