- edited 01-22-2019 8:09 AM
Home automation is slowly becoming the norm. Knowing that, we have decided to dive in and give our members a more effortless experience when using the DIRECTV satellite product. Did you lose your remote, or did the batteries run out? No problem. You can use your Amazon Alexa enabled device such as the Echo, Dot, or Tap to do things liked:
If you have a compatible Amazon device and DIRECTV satellite service with an Internet-connected Genie device, you are moments from setting up this amazing feature!
Access your Alexa account
Sign in to the Alexa portal or download the Alexa app.
You can get the app on Android (version 4.4 or higher), iOS (version 8.0 and higher), and Fire OS (version 2.0 or higher). Find it in Google Play, the Apple app store, or the Amazon app store.
Set up the Alexa skill for DIRECTV
Heads up: You can use more than 1 Alexa device to control a single TV (i.e., a single DIRECTV device). But you can’t use 1 Alexa device to control multiple TVs (i.e., a multiple DIRECTV devices). For additional detail read our support article, Set up the DIRECTV Alexa skill.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Solved by: Go to Solution.
08-17-2018 11:36 AM
Thanks, I had found those resources but there isn't really much there and the setup is simplistic. However, in some stroke of luck, it just randomly started working. So, I have no clue. The only other thing I did was a "refresh" on the DirecTV website which didn't seem to help either. Who knows, maybe there is some backend config that has to happen between Amazon and DTV that is just slow. But, it appears to be working now.
08-17-2018 12:48 PM
08-17-2018 1:10 PM
08-17-2018 2:55 PM
Well, no dice. All the pieces work but the integration just doesn't. At this point the Genie server isn't responding anymore so either there is some AWS -> DirecTV backend issue or something is funky. Resetting the wireless router, resetting the Genie wireless setup, refreshing the Genie server, rebooting the Genie server, re-linking the skill all don't produce any results - though there aren't any errors anywhere that I can find either.
I'm guessing that Alexa is making a web services call to the DirecTV skill in AWS which is in turn making a call back to the receiver and/or some DirecTV server which talks to the server. Best case it will always tend to be a bit slow, worst case something in the path doesn't work and it fails - which is what is probably happening here, somehow. The other option, Fire Stick TV vis HDMI CEC integration, might just be the better way to go at this point even if I get this to work. At least the CEC integration executes more locally.
I guess I will have to open a support case but I don't have much faith in DirecTV's responsiveness.
Maybe I just need to leave it alone for an hour or two like last time...hah.
08-17-2018 3:52 PM
08-30-2018 7:58 AM
I did all of that and it did connect. I can pause and resume the Direct TV - BUT when I ask for a specific program or recording then it has trouble and I get the message "Cannot connect to Direct TV"... It should be able to do more than just pause and resume tv.
08-30-2018 3:38 PM
10-02-2018 9:05 AM
I have the exact same problem. I was on phone for 45 minutes with amazon customer service their final answer was check with DirecTV. After another 45 minutes with DirecTV (mostly on hold waiting for supervisor) I was told go back to Amazon,
- edited 11-30-2018 6:43 PM
Alexa works on just about everything for me...except searching. I ask her to find a show...and she finds it, I see it on the screen but it stays grayed out on the overall screen. I try to select a show...it displays “please wait”...and then nothing. Alexa is connected to a 4K client on my system.
12-14-2018 8:21 AM
I am hoping someone can help me. I have been trying to get this working for a week now. I have called both Amazon and Directv and no luck. From Directv Support either I get that you need to have updated software sent to your receivers and say they will do it and yet they don't or We don't have a clue that Alexa and Directv was even supposed to work and don't have any knowledge of it.
I have no issues with linking the account, that works everytime. The issue I have is being able to select one of my devices. I have a HS-17 and 4 C41W's. I know you can't select the HS-17 but I should be able to select one of the C41W's... After I do the discovery it will see all 5 devices:
Genie Mini 7D002C (4 times) and Genie HS17-100
Under each one it does say: This device does not support Alexa video features.
Don't know why it says that if they are supported? The Echo Dot and Directv HS17 is on the same SID and 2.4 Ghz network. I have tried to do this from 3 different Devices(Web Page on PC, IOS and Fire Tablet). All gives me the same thing, can't select them.
Someone Please help...