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DIRECTV Everywhere: Mobile DVR, Website, & App Troubleshooting

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DIRECTV Everywhere: Mobile DVR, Website, & App Troubleshooting

Having trouble with your DIRECTV Everywhere app? Are you wondering what the DIRECTV Everywhere is? Check out some of our helpful support articles below.

 

If you have anything to share or tips for other members, feel free to write your own article or write in ours!!

 

 

Need more help?

Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
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*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 28

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Community Support

Re: DIRECTV Everywhere: Mobile DVR, Website, & App Troubleshooting

DIRECTV EverywhereDTVApp.png

 You can watch TV on the Go! You can even download recorded content on the app using Mobile DVR. Check out our article below to learn about the app and ways to troubleshoot! Each topic below is a link, just click on the one that best matches your troubleshooting needs!  

 

DIRECTV Everywhere App - Watch TV On The Go! 

Mobile DVR Mobile DVR - It is here!

Want to control your TV with the App? - Connect it to your receiver

Can't see your local channels to the app!? Register your device!

Can't delete a recording from your device? Click here to take care of that! 

DIRECTV Player - Troubleshooting - Courtesy Of Our Community Family!

  

DIRECTV Everywhere and Mobile DVR TroubleshootingSetting.png

App and browsing troubleshooting - learn how to troubleshooting the app, device, and browser.
Streaming Troubleshooting - learn how to improve your streaming experience!
Mobile DVR Troubleshooting - make sure to register your device first!
Mobile DVR Port Forwarding - in some instances you have to open up a port of your modem when trying to access the DVR while out of your home network.  

 

If your service is down and troubleshooting does not work and you need immediate assistance, please chat with us by clicking here.

 

-ATTDIRECTVCare

Need more help?

Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 28

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Highlighted
Community Support

Re: DIRECTV Everywhere: Mobile DVR, Website, & App Troubleshooting

DIRECTV EverywhereDTVApp.png

 You can watch TV on the Go! You can even download recorded content on the app using Mobile DVR. Check out our article below to learn about the app and ways to troubleshoot! Each topic below is a link, just click on the one that best matches your troubleshooting needs!  

 

DIRECTV Everywhere App - Watch TV On The Go! 

Mobile DVR Mobile DVR - It is here!

Want to control your TV with the App? - Connect it to your receiver

Can't see your local channels to the app!? Register your device!

Can't delete a recording from your device? Click here to take care of that! 

DIRECTV Player - Troubleshooting - Courtesy Of Our Community Family!

  

DIRECTV Everywhere and Mobile DVR TroubleshootingSetting.png

App and browsing troubleshooting - learn how to troubleshooting the app, device, and browser.
Streaming Troubleshooting - learn how to improve your streaming experience!
Mobile DVR Troubleshooting - make sure to register your device first!
Mobile DVR Port Forwarding - in some instances you have to open up a port of your modem when trying to access the DVR while out of your home network.  

 

If your service is down and troubleshooting does not work and you need immediate assistance, please chat with us by clicking here.

 

-ATTDIRECTVCare

Need more help?

Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 28
Contributor

Re: DIRECTV Everywhere Troubleshooting

How do I receive Sunday ticket on my I phone. All games show not available at the moment but works on my tv
Message 3 of 28
Employee

Re: DIRECTV Everywhere Troubleshooting

Downlaod the NFL Sunday Ticket app from the app store

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 28
Contributor

Audio is falling behind the Video

Audio is falling behind the Video when trying watch on my computer.  I just made sure I had all the latest updates on required software for watching DIRECTV on my computer.  Is there some way of getting them synced up?  I don't have the problem on Netflix, etc.

Message 5 of 28

Directv app wont play downloaded shows

I have uninstalled and reinstalled that ap. Day 1 it works fine after that it wont work at all. I have shows downloaded and showing on my downloads tab. So I click the show, it shows 3 of them and says it will expire from Ipad on 3/31, but the play button is gone. To correct the problem last time I uninstalled the app and reinstalled. That worked for 1 day.

Message 6 of 28
Administrator

Re: Directv app wont play downloaded shows

Hi @powerstroke_13,

 

Sorry to read of the trouble you are having. You may need to open ports on the modem for the DVR. You can use: 8088 and 8089.

 

We do want to let you know, you run risk of people accessing that device.

 

-ATTDIRECTVCare


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 28

Re: Directv app wont play downloaded shows

The problem isn't with my receiver it's with the app. So when I uninstall and reinstall the app, I then download the shows again. I can then watch them, until I turn the screen off on the IPAD. Once I try to go back into the app, it shows my download shows, with and expiration date, but no play button.



Sometimes it give me a video player error 2100?


Message 8 of 28

Re: Directv app wont play downloaded shows

I'm having the same problem.  I was having so many problems with the app on my iPad that I deleted it and reinstalled it.  Downloaded a bunch of programs, now I'm in the hotel room away from home and virtually none of the programs I downloaded from my DVR have the option to play.  Only a few have the option to watch them and the only way I can watch is via streaming with the commercials and without the ability to fast forward.  If I go to DVR Access, it says that my iPad cannot connect to my DVR but I check at home and they say it's working fine.

 

It's frustrating...you advertise it's my TV so take it with me but I have constant problems with the DirectTV app and often find I'm unable to watch my downloaded programs.

Message 9 of 28
Community Support

Re: Directv app wont play downloaded shows

Hi @FrequentTrav,

 

You may have to register the iPad with the DVR since the app was uninstalled. This has to be done at home. 

 

You will also see a new article for port forwarding. This may also help.

 

-ATTDIRECTVCare

Need more help?

Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 28
Tutor

Re: Directv app wont play downloaded shows

This is very frustrating that ATTDIRECTVCare will not address the issue with the app not playing recorded shows. I have the same problem while on the airplane. I find if I am connected to the Airplane wifi with no internet access the directv app thinks that I am online and because it can't find a connection it freaks out and will not show the play button on recorded shows. This will be a problem until I can open the app with an internet connection. This is a problem because I am on an Airplane and that is the reason I downloaded the shows to watch in the air. If i remember to shutoff my wifi before I open the App I don't have a problem with playing the downloads. 

Message 11 of 28
Tutor

Re: Directv app wont play downloaded shows

This app does NOT deliver. What a poor excuse for a completely over promised capability.
First, constant frustration to just get the app to consistently connect to home DVR at home on the same network etc. After resetting and reconnecting the DVR twice and several iPad complete resets and uninstall reinstall of the app, FINALLY was able to download a few programs from the DVR. Playback is a whole other saga. I can only guess that DIRECTV and ATT might be tracking some sort of analytics of what is viewed etc. as there is absolutely nothing that can get this app to start playback any of the downloaded content, if you do not have an internet connection. With Internet connection the app launches and eventually I was able to start playback. If wifi on the iPad is on, and there is no connection active, the app gets stuck in an endless loop of attempting to retrieve configuration and will not launch. If wifi is turned off the app will launch, but will not playback any of the downloads and crashes with an error that in essence says what you already know, you are not connected to the internet. Now, when I launched the app and started playback while I had an internet connection, paused playback, boarded my plane, then with wifi turned off, I was able to continue playback, but not able to launch playback of another video. I completely understand why so many people more and more opt to have no cable or satellite television service. With a fast enough internet connection and subscriptions to various streaming services available, the only selling point satellite and cable have is FOMO on the few trashy programs they have left that are not available over the air or streaming. Disconnecting and saving myself $1,500 or more a year is becoming a very real possibility for me. That is enough for a good chunk of a nice vacation for two of us. In previous versions of the app, when all you could do was view information, and or watch programs while on your same home network as your DVR, the app could accomplish this reasonably well, . . . most of the time. I was not going to be one of those suckers to pay $130 for a "Genie" to facilitate downloading programs for playback. Particularly since most of the reviews seemed to have limited or spotty success at best of this working consistently or smoothly at all. Now my hardware has not changed and this ability to "take your DIRECTV with you" is suddenly available without a special "Genie". If it would actually work reliably, smoothly and consistently, it would be a nice service convenience to have. As it is currently; nothing but a frustrating mess that is not worth the effort, and certainly not worth the premium cost of the "service" compared with streaming services like Prime, Hulu, Netflix, and so on.

Message 12 of 28
Contributor

DirectTV app wont play downloaded movied

Galaxy S7 edge. Just had a galaxy system update down load, now app wont play any movies that i have downloaded to my phone. It shows the movies in "My Downloads" screen. When i click one, the app goes to the "loading" screen for 2 or 3 seconds then goes back to the "My Download" screen. Will not play any movie. The DirectTV app is up to date
Message 13 of 28
Community Support

Re: DirectTV app wont play downloaded movied

Hi @tkidd3208,

 

Check out the above articles. They have information that will help you troubleshoot and fix the trouble you are having. 

 

-ATTDIRECTVCare

Need more help?

Visit our Help Center, for answers to your questions and to troubleshoot issues with our step-by-step guides. For more assistance, send a brief message to ATTCares . Be sure to include your account number, name, and contact number.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 28
Contributor

cant stream live tv

The app says I'm using another device or my server is busy if I try to watch a different channel. Then it's stuck
Message 15 of 28
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