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- edited 04-10-2018 10:16 AM by davidbk
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Solved by: Go to Solution.
12-29-2017 2:58 PM
While away from home and using Directv app on my Ipad, i cannot access my playlist. I just keep getting unable to connect to DVR. I've tried everything: re-installing app, re-registering ipad while home, manualling entering IP address (says invalid/no receiver found), calling and working with tech support 9 different times with no solutions. While at home on my wifi network everything works normal with my ipad (settings/receiver control/IP status-Valid/Found receiver/Control Status-Enabled. Does anyone understand (haven't found a tech yet that knows) Under -settings-DVR Access-Network Assistant, what the connectivity tests mean? On my home wifi I get 1,2,3,6 passed 4,5 Failed while out of home I get 1,2,3 Passed, 4,5,6 Failed. Could anybody that has a MOBILE DVR working do these tests and tell me if my test results are normal. Thank You. I travel alot and cant get Mobile DVR to work, I think I may have to go over and try DISH. Directv techs don't know much about the app and can't solve the problem. It used to work several months ago but the Directv app has had updates and my internet service changed names from Time Warner to Spectrum. Can anyone who has an Ipad with the updated Directv app and Spectrum for their home wifi tell me if their Mobile DVR allows them to watch their recorded programs away from home like it's advertized! Thanks, I'm ready to give up.
01-04-2018 7:44 AM
I haven’t used the DirecTV app in a month to view my DVR recordings, but I now cannot pull up recent recordings. It was previously registered and worked fine, but now it won’t update my list of recordings.
01-04-2018 12:10 PM
Sorry to read of the trouble you are having with your Genie. I go to my uncles from time to time. He has DIRECTV and I have noticed that as well. Resetting the receiver may resolve this. If not, try use another HDMI Port or HDMI cable, if you are using HDMI.
Hope this helps!
ChrisZ, AT&T Community Specialist
01-05-2018 8:16 AM
01-08-2018 2:02 PM
Thank you for contacting us on the Community Forums. I am sorry to hear you are still having issues with your mobile DVR. I would like to provide more information.
I see you stated it may be linked to a port forwarding issue. This may very well be the case. I would like to invite you to try out this link here. It will take you the port forwarding to troubleshoot.
Please give a go and let me know how it goes!
Linda, AT&T Community Specialist
03-11-2018 2:43 PM
I absolutely agree! The direct tv app never works consistently if at all! I am so frustrated that I have finally decided to cut the cord as they say... Complete waste of money and a rip off......I strongly recommend not paying for direct tv if you want to live stream on your Mobil devices or download and watch offline. It just plainly doesn’t work as advertised!
04-18-2018 9:48 PM
When I was watching a show on the app, the commercials come on in the middle of the show, not at the correct stopping point. Then when the commercial is over and the show comes back on it starts further into the show than it was when the commercials started. I missed/couldn't watch over half of an episode of "This Is Us". I exited out, cleared my cache and went back in; I rewound the show to try to get the commercials in sync, nothing worked. This has happened to me a couple of times in a couple of different shows. Can anyone tell me if they have experienced this and/or what the issue is and is there a way to correct it?
10-13-2018 12:49 PM
Keeps telling me that I need to download flash player and then when I allow it, it says I need to download directv player and have already done this. I watched a show previously and when I went to select another show that is when these issues started