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DIRECTV Everywhere: Mobile DVR, Website, & App Help

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DIRECTV Everywhere: Mobile DVR, Website, & App Help

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Message 1 of 42
Contributor

Mobile DVR

While away from home and using Directv app on my Ipad, i cannot access my playlist. I just keep getting unable to connect to DVR. I've tried everything: re-installing app, re-registering ipad while home, manualling entering IP address (says invalid/no receiver found), calling and working with tech support 9 different times with no solutions. While at home on my wifi network everything works normal with my ipad (settings/receiver control/IP status-Valid/Found receiver/Control Status-Enabled. Does anyone understand (haven't found a tech yet that knows) Under -settings-DVR Access-Network Assistant, what the connectivity tests mean? On my home wifi I get 1,2,3,6 passed  4,5 Failed  while out of home I get 1,2,3 Passed,  4,5,6 Failed.  Could anybody that has a MOBILE DVR working do these tests and tell me if my test results are normal. Thank You.  I travel alot and cant get Mobile DVR to work, I think I may have to go over and try DISH. Directv techs don't know much about the app and can't solve the problem. It used to work several months ago but the Directv app has had updates and my internet service changed names from Time Warner to Spectrum. Can anyone who has an Ipad with the updated Directv app and Spectrum for their home wifi tell me if their Mobile DVR allows them to watch their recorded programs away from home like it's advertized!  Thanks, I'm ready to give up.

Message 31 of 42
Contributor

DVR Not Connecting to App

I haven’t used the DirecTV app in a month to view my DVR recordings, but I now cannot pull up recent recordings.  It was previously registered and worked fine, but now it won’t update my list of recordings.  

Message 32 of 42
Administrator

Re: Mobile DVR

Hi @wemiles,


Sorry to read of the trouble you are having with your Genie. I go to my uncles from time to time. He has DIRECTV and I have noticed that as well. Resetting the receiver may resolve this. If not, try use another HDMI Port or HDMI cable, if you are using HDMI. 


Hope this helps!


ChrisZ, AT&T Community Specialist 


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 33 of 42
Contributor

Re: Mobile DVR

I have tried everything, still no dvr access away from home. I wish there were some directv techs that understood and could trouble shoot the app. In the app under settings-dvr access- network test: doing the test at home on my network I get 1,2,3,and 6 pass 4,5 fail. Then when I do the same test away from home I get 1,2,3 pass 4,5,6 fail. I think this may point to the problem but nobody knows anything about trouble shooting the app, where are the people that developed the app. I guess I just need to move on and go over to DISH.
Message 34 of 42
Administrator

Re: Re: Mobile DVR


Hi @GeorgeStan,


Thank you for contacting us on the Community Forums. I am sorry to hear you are still having issues with your mobile DVR. I would like to provide more information.


I see you stated it may be linked to a port forwarding issue. This may very well be the case. I would like to invite you to try out this link here. It will take you the port forwarding to troubleshoot.


Please give a go and let me know how it goes!


Linda, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 35 of 42
Contributor

Re: Can't watch directv on line

I am having the same issue outside of the home.  Does anyonme know the solution for this?

Message 36 of 42
Tutor

Re: cant stream live tv

I absolutely agree!  The direct tv app never works consistently if at all!  I am so frustrated that I have finally decided to cut the cord as they say...   Complete waste of money and a rip off......I strongly recommend not paying for direct tv if you want to live stream on your Mobil devices or download and watch offline.  It just plainly doesn’t work as advertised!

Message 37 of 42
Contributor

Re: cant stream live tv

When I was watching a show on the app, the commercials come on in the middle of the show, not at the correct stopping point.  Then when the commercial is over and the show comes back on it starts further into the show than it was when the commercials started.  I missed/couldn't watch over half of an episode of "This Is Us".  I exited out, cleared my cache and went back in; I rewound the show to try to get the commercials in sync, nothing worked.  This has happened to me a couple of times in a couple of different shows.  Can anyone tell me if they have experienced this and/or what the issue is and is there a way to correct it?

Message 38 of 42
Tutor

Re: Can't watch directv on line

I see you posted this on 9/17, has it been fixed? I have had the same issue since 11/17. 

Message 39 of 42
Tutor

Re: Can't watch directv on line

When will the iPad app get fixed, it keeps dropping the connection.  Needing to restart the app is not a solution.

Message 40 of 42
Contributor

Re: cant stream live tv

Keeps telling me that I need to download flash player and then when I allow it, it says I need to download directv player and have already done this.  I watched a show previously and when I went to select another show that is when these issues started

Message 41 of 42
Contributor

Re: cant stream live tv

This will be a problem until I can open the app with an internet connection more about

Message 42 of 42
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