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Direct tv app crashing

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DIRECTV Everywhere: Mobile DVR, Website, & App Help

Having trouble with your DIRECTV Everywhere app? Are you wondering what the DIRECTV Everywhere is? Check out some of our helpful support articles below.

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 42
Contributor

Re: cant stream live tv

App on iPad won't open, says "error, please try again later"

no other numbers, has been doing this for four days. 

Reliaded it, and still the same! What's the problem?

Message 16 of 42
Community Support

Re: cant stream live tv

Hi @granger,

 

This thread has information for the app and web page. The Mobile DVR does have the functionality for you to view what is available to watch on your DVR/TV. You do have to setup the app within your network to view the list of recordings.  The links in the thread will help. 

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 17 of 42
Contributor

watch directv

Do I need to allow plugins to watch my directv streaming account

Message 18 of 42
Contributor

Re: cant stream live tv

I'm trying to watch a show on my computer through directtv and when i clickon the show it tells me that a plugin was blocked. When I unblock it the player says error refresh page and reload player. I do that and it just says the same error code. The plugin blocked message keeps coming up

Message 19 of 42
Contributor

Can't watch directv on line

When I try to watch online from work or my laptop it won't do anything.  I can click on watch now 100 times and nothing happens. 

Message 20 of 42
Highlighted
Contributor

Direct tv app crashing

It just shuts down mid load. Furthest i can get in it is the user agreement. I have uninstalled and reinstalled 5 times now, shut down phone, cleared cache. It was running fine last week. I can't watch on my computer or my phone now. It doesn't work on my Macbook at all. I have called technical help for Mac multiple times and no one knows what to do. This is ridiculous. Everything is up to date on phone and app.

Message 21 of 42
Contributor

No DVR Access Outside the Home

I currently cannot access my DVR, and therefore all of my live streaming channels, when outside my home and off of wifi.  It does work on my home wifi.  I consistently get the "Can't connect to DVR. Tap here to try again" message. This is universal across all devices I have tried to register including a Samsung S7, an HTC One M9, and several Galaxy Tab A's.  I have been through the basic help, and I was told that my ticket would be escalated, and the issue would be resolved in 24 hours.  It's now been nearly 48 hours, and I have not heard a thing.

 

When using the connectivity tests on the app Network assistant I am getting failures on tests 4 and 5. How do I solve the connection issue so I can access my DVR and live streaming channels outside the home? 

 

Anyone have a solution?

Message 22 of 42
Administrator

Re: Can't watch directv on line

Hi Crystal.1977,


Sorry to hear you're having trouble watching DIRECTV online from your laptop and @ work. Please private message us back here with your account # and best contact so we can assist you. 


Can't wait to hear back from you,


-AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 23 of 42
Tutor

Re: Can't watch directv on line

I have a S8 with android 8.0 beta and my app will not even start, it closes right away when presses. I have cleared cache, uninstalled and reinstalled several times and cleared data. The app simply does not work!! it needs updating fast. Oh, before the crashing, it would not download anything on my DVR. What a joke!!

Message 24 of 42
ACE - Master

Re: Can't watch directv on line


@kmedley wrote:

I have a S8 with android 8.0 beta and my app will not even start, it closes right away when presses. I have cleared cache, uninstalled and reinstalled several times and cleared data. The app simply does not work!! it needs updating fast. Oh, before the crashing, it would not download anything on my DVR. What a joke!!


you have a beta os, you should expect issues

 


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Message 25 of 42
Tutor

Re: Can't watch directv on line

The problems were there even before I downloaded the beta OS and what, when this OS goes live to every Samsung S8, S8+ and note 8 we should JUST expect issues? 

Message 26 of 42
ACE - Master

Re: Can't watch directv on line


@kmedley wrote:

The problems were there even before I downloaded the beta OS and what, when this OS goes live to every Samsung S8, S8+ and note 8 we should JUST expect issues? 


then it goes live, then directv can work on the app

a beta os is still subject to change


----------------------------------------------------------------------------------------------------------------------
Anything below the is a signature :
Note: This is a customer to customer forum, I am just a customer. Employees are identified as such.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 42
Tutor

Re: Can't watch directv on line

instead of making excuses, you should just take a look at the recent reviews on google play about the app...FYI, I'm not the only one.  

Message 28 of 42
Contributor

Re: Can't watch directv on line

I am having trouble with the app. It keeps saying I’m streaming on another device. This has been going on for months.

Message 29 of 42
ACE - Expert

Re: Can't watch directv on line

@KeeBee, have you tried resetting your main Genie DVR?  That usually fixes this issue. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 30 of 42
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