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DIRECTV App problem with Fox News

Teacher

DIRECTV App problem with Fox News

 

I’ve been watching and assessing this issue for a while and now I’m complaining. I experience zero issues with the DIRECTV app when I choose to watch CNN or MSNBC. No incidences of buffering or app player freezing while watching on my iPhone. However, I constantly encounter these issues when I choose to watch Fox News via the DIRECTV app. 

 

ATT, your app developers need some oversight! I pay for DiRECTV and ATT wireless service. I don’t want, need, or appreciate some app developer’s political leanings trying to frustrate me so I won’t want to watch Fox News! 

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Message 1 of 43
Administrator

Re: DIRECTV App problem with Fox News

Hello @YourDogBone


Thanks for reaching out to us with your concerns with viewing FoxNews via the Directv app. I’d love to get to the bottom of this for you today. Are you having issues with any other apps?


I look forward to your reply.


Monica, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 43
Tutor

Re: DIRECTV App problem with Fox News

Hello YourDogBone,

 

You are absolutely correct.  About a month ago, my AT&T mobile streaming app starting band-limiting the FoxNews channel.  There are constant freezes and buffering for Optimizing Video Quality.  You would think, if the app is trying to optimize video quality, it could figure it out.  But, No!  What's worst the app starts on the CNN channel, which magically has no buffering issues.

 

@BeFair

Message 3 of 43

Re: DIRECTV App problem with Fox News

Still an issue!! Why can’t this be fixed it’s happening even on wifi

Message 4 of 43
Teacher

Re: DIRECTV App problem with Fox News

I’m having the same problem.  You can see any other news channel or non news channels nut not Fox News.  Clearly there is a bias and this probably needs to be addressed either through the FCC or watchdog group.  

Message 5 of 43
Employee

Re: DIRECTV App problem with Fox News

Hello,

 

  I have also reported the issue and all troubleshooting steps to exclude it being user end issues.   I have decided to start using the Fox App directly so I don’t have to see CNN starting up immedialty or deal with no access/freezing issues once my channel of choice loads.  I recently broke my ankle, I am on bed rest for 2-3 months and greatly need my news to avoid dying from boredom!  Hahaha  😂  but seriously, I need it.

 

  I hope AT&T works with the DirecTV portion to find a resolution as soon as possible.   I mainly watch FOX news for TheFive, Morning News to get caught up on last night events and The Greg gutfeld show.    I am just happy that FOX lets me use my DTV credentials to watch tv.  Best thing is it’s commercial FREE!

I would LOVE the UNited States providers to put commercial at the end of the shows like they do in Asia!  It makes for a better family viewing experience.  Just a little suggestion to try out.

 

Good luck 🍀 

 

( selected my work around as a temporary solution for application access since this issue has been reported many times.  Still looking for a direct resolution instead)

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 43

Re: DIRECTV App problem with Fox News

I am experiencing the very same problems.  My 82 year old mom only wants to watch Fox News.  We no longer have sling and went to Directv app just so she can watch Fox News.  We can only get it to work 30% of time but all the other channels come in fine.

Message 7 of 43
Employee

Re: DIRECTV App problem with Fox News

I ended up installing the Fox News app on my mother in laws phone as well as mine. You just click watch in the top right and then you accept to login with DTV I’d/password. Works all the time and no commercials! It’s great. Although I wished it worked on dtv app so I didn’t have to go between to two.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 43

Re: DIRECTV App problem with Fox News

Fox News has changed to "all propaganda all the time." Perhaps the app programmers installed a "Truth-O-Meter" on the app.

Message 9 of 43
Employee

Re: DIRECTV App problem with Fox News

 

 

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 43
Tutor

Re: DIRECTV App problem with Fox News

I am having the same problem.  On the Directv app every channel plays flawlessly except Fox News Channel.  I have the FoxNews app on my phone and that suddenly started saying that it could not authenticate and contact my provider.  Well, here I am contacting my provider as to why every channel works but Fox.  I was using the FoxNews app for years, suddenly this stops working and Directv app stops working only for that one channel.  This has been going on for months.  Is this ever going to get fixed?  I have uninstalled and reinstalled and tried many different things, but still nothing.  I also tried on my iPad and my Samsung S7 and different internet connections, wifi, cellular and makes no difference.  The error codes don't help at all.  The error code I get on the iPad is 2100.  No error codes on any other devices.

Message 11 of 43
Tutor

Re: DIRECTV App problem with Fox News

Same issue here. I am an app developer myself. This started a few months ago and had my suspicions.  Today I finally got fed up with it and decided to research the issue to see if other people are experiencing the same problem. Hard to believe this would pass a code review.  CNN loading every time I open my app and Fox News being the only channel not working. I plan to cancel both my ATT mobile service and DirectTV if this doesn’t get fixed by the end of July. 

Message 12 of 43
Teacher

Re: DIRECTV App problem with Fox News

Hey LaMadrileña, I'm not looking for any political input or bias.  I actually get my news from multiple sources and make my own opinion.  I would have your back if MSNBC or some other channel was blatantly being stifled.  This is clearly one company or an employee deciding what's best for everyone else.  Thanks.  

Message 13 of 43
Teacher

Re: DIRECTV App problem with Fox News

 Thanks for everyone comments about downloading the Fox News App directly to watch and I'll do that.  I've also filed a complaint with the FCC as well and I would encourage others to also do that.  

 

 

Message 14 of 43
Tutor

Re: DIRECTV App problem with Fox News

There are some libtards with an agenda working at AT&T and they're purposefully making difficult to watch the Foxnews App. I've had less problems with the Fox Business app,

Message 15 of 43
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