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DIRECTV App and Local Channels

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DIRECTV App and Local Channels

Local Channel and app.jpg

 

 

If you’re NOT able to see your local channels on the DIRECTV App we have a solution for you!  All you need to do is Register your device to your Genie (HR44+).

 

Remember, the 1st device registered must be done at home.  2nd and subsequent devices can be done from out of your home.

 

Steps to register your iOS and Android device

  1. Go to iTunes App Store or Google Play.
  2. Download DIRECTV App.
  3. Sign into the app with DIRECTV.com username and password.
  4. Follow instructions based on device type:
    • Tablet:
      1. Select Playlist
      2. Select My Downloads
    • Phone:
      1. Tap the 3 lines at the top left (hamburger menu)
      2. Select Playlist
      3. Select My Downloads
  5. Select Register your iPhone/iPad/Phone/Tablet.
  6. Edit the Device name as desired.
  7. Select Add Device.
  8. If registration was not successful, try the below steps
    •  Does the DIRECTV App On Screen Display give an option to "Enter Serial Number or ID"?
      1. On the Genie, scroll up to get the Network/IP Address
      2. On the DIRECTV App OSD, select Enter Serial Number or ID.
      3. On the DIRECTV App, enter the IP Address.
      4. Did the DIRECTV App successfully register?  If not, chat with us here.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 31
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTDIRECTVCare
‎10-21-2016 9:44 AM

Re: DIRECTV App and Local Channels

DIRECTV APP frequently asked questions, click here.

 

For more information on how to access your DVR on the go, check out this article.

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 31
Tutor

unable to "download" content to DirecTV app from DirecTV Genie

Hello,

 

We recently upgraded our DVR to the latest DirecTV Genie in mid-December 2016 and in order to be able to download content from the DVR. (DirecTV told us that the Genie Go was no longer supported).

 

For a week in late December the new DirecTV Genie was working and I was able to "download" content to my iphone.

 

- Over the past few weeks however, the only option I've been able to see is to "stream" the content.  The "download" arrows now appear briefly for each of my shows and then disappear.

 

- Also, when I am away from home and try to access my DVRs, they don't' pull up the latest content.

 

Suggestions as to how to troubleshoot?  Or is everyone experiencing the same thing and there are just problems with the app?

 

thank you,

Matt

 

Message 3 of 31
Voyager

Re: unable to "download" content to DirecTV app from DirecTV Genie

I am having the exact same problem. Were you able to find a solution? If so, could you please advise and/or direct me to the appropriate thread?

Thank you so much!

Susan

Message 4 of 31
Tutor

Re: unable to "download" content to DirecTV app from DirecTV Genie

Hi Susan,

 

Yes - I was instructed by DirecTV to delete the app and redownload.  When I did that all seemed to work for me!

 

Matt

Message 5 of 31
Contributor

Ipad pro app not loading new playlist from home DVR

I have an ipad pro 12" and the directv app used to work great. But in the last 6 few months it does not want to show recent shows added to my DVR. My device is added, I have uninstalled/re-installed the app, cleared the credentials on start up, made sure I have the newest software and updates for both. I am a technical savy person. Oddly, it really doesn't want to show the only shows I am interested in watching (cnn, NBC news, and Sportscenter).  Thanks for any help 

Message 6 of 31
Contributor

Streaming local channels

When i first started using direct tv app i was able to watch local channels using my tablet while at home. Now i can not. I understand not being able to stream local channels away from home but if i am at home i should be able to.
Message 7 of 31
Contributor

Local channels

I used to be able to get local channels on the app. They now don't work, anyone know why and if they are coming back?
Message 8 of 31
Community Support

Re: Local channels

Hi @Js48491,

 

The information in this thread will help you setup your local channels. 

 

-ATTDIRECTVCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 31
Contributor

Lower channels not on all devices

We have 3 apple devices. 2 phones 1 tablet and on 1 phone we have all channels including local but on tablet and the other phone won't let live tv go below channel 200. The are the exact same model phone
Message 10 of 31
Contributor

Directv app

No live TV on my DirecTV app, I'm a new customer and before the satellite installation the app was working great and works until they came on Saturday. 

The app is black with loading content...

If a try to connect the DVR TO the app this message appears:

WE COULDN'T CONNECT TO YOUR DVR

TO REGISTER YOUR DEVICE YOU WILL NEED TO HAVE A

DIRECTV GENIE HD DVR (HR44 MODEL OR HIGHER)

CONNECTED TO HIGH SPEED INTERNET.

NOT SURE WHAT RECIEVER YOU HAVE? NEED HELP? PLEASE VISIT

DIRECTV.COM/APPFAQ. (212)

I'm was on the phone 6 hours on Saturday and the final answer was that I have to wait 24 hours at least until the system update and today is Monday and I'm in hold for more than 2 hours!!!!

PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

AND DON'T EVEN WORK ON ANY OTHER DEVICE IS THE SAME THING!!!!

 

 

Tags (1)
Message 11 of 31
Contributor

Why can’t I watch local channels on the App?

I am using the DirectTV App on my iPhone 8 but cannot see the local channels in San Antonio TX. I am particularly interested in channels 4, 5, 12, 41, and 60. The only channels I can see are 200 and above

Message 12 of 31
Tutor

Re: Why can’t I watch local channels on the App?

I have tried this solution multiple times on both my iPad and iPhone to no avail.  This app used to work perfectly, and now it is useless if you want to control anything on local channels.  I get Oklahoma City channels, while I live in Jacksonville, FL.  Please fix it.

Message 13 of 31
Contributor

Re: Why can’t I watch local channels on the App?

Oi think I ordered a movie a little while ago on my phone before I used my USB cord was attached to my TV an I won't to watch it on my TV or TV's after while how does someone that is no good doing this get it done

Message 14 of 31
Scholar

Re: Why can’t I watch local channels on the App?

Why does the app require our current location? I don't want to watch channels that are local to where I am. I want to watch the local channels I have at home. 

 

Not that I can watch anything at all anyway because of the errors telling me something else is streaming even though no one is at the house and my tablet does not have internet access. 

Message 15 of 31
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