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Cannot sign in to NFL Sunday Ticket app

Contributor

Cannot sign in to NFL Sunday Ticket app

I have the NFL Sunday Ticket package on direct tv.  I am able to watch games live on my tv, but when I try to signin to the Sunday Ticket app to stream games, it tells me tha I do not have the Sunday Ticket package.  I have already tried resetting my password.  That did not work.

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Message 1 of 6
Administrator

Re: Cannot sign in to NFL Sunday Ticket app

Hi @AZBuckeye,

 

We're happy to help!

 

Try fixing this sign in error by troubleshooting Sunday Ticket through your receiver then uninstalling and reinstalling the app.

 

If you need further assistance, let us know!

 

Aminah, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: Cannot sign in to NFL Sunday Ticket app

This did not work.  Again, I am able to watch the games live on my tv through directv.  I cannot sign on to the Sunday Ticket app so that I can stream games.  It tells me that I do not subscribe to Sunday Ticket.  I have reset my password and deleted and downloaded  the app again.  I think you have a problem recognizing directv customers who are provided the Sunday Ticket package free of charge because of the directv package we have.  Please fix. 

Message 3 of 6
Administrator

Re: Cannot sign in to NFL Sunday Ticket app

Thank you for letting us know, @AZBuckeye.

What device are you using the NFL Sunday Ticket App with? 

Are you using the same username and password you use to manage your DIRECTV account on att.com or directv.com?

Are you able to sign in and access NFL Sunday Ticket on a computer?

Sometimes, service authorizations can get stuck or applied incorrectly on an account, so please refresh your equipment online to resend the authorizations.

Let us know if this helps, or provide us more information so we can proceed.

John, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Contributor

Re: Cannot sign in to NFL Sunday Ticket app

I finally got it to work by reactivating the Sunday Ticket package.
However, by doing this I was charged $395.94. I do not have to pay for
Sunday Ticket because I have the directv Xtra package which includes Sunday
Ticket Max. How do I get my account credited for the $395.94 I was charged
today?
Message 5 of 6
Administrator

Re: Cannot sign in to NFL Sunday Ticket app

Oh no, no to worry, @AZBuckeye.

 

We are happy to help you with the NFL Sunday Ticket charge. Please respond to the private message we sent you so we may further assist. We hope to talk to you soon so we can handle this as quickly as possible. Thank you for bringing this to our attention.

 

Ariel, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6
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