Explore & discover

Helpful Links

Can’t login to directv app

Contributor

Can’t login to directv app

I can’t log into my directv app on my iPad or iphone. It tells me that I need to go to att.com/myAT&T and sign in with my att access Id. When I go and set it up them try to type it in it says that there a problem with the I’d and to sign in with a different one. How do I get into this app????

27,143 Views
Message 1 of 38
Tutor

Re: Can’t login to directv app

Is there any progress on this issue?

I have been on the phone for 4 hours in the last 2 days and no-one can help.

13 people and 5 dropped calls.

Message 31 of 38
Tutor

Re: Can’t login to directv app

OK,  I have learned of a solution:

Please note:  this requires you to have an additional email account.

I finally got through to the Digital Assistance Center (877-271-5518)

The tech support rep that helped me was named Ruth or Rie (I never did get a spelling)

What Ruth did was re-register my DirecTv account with a different gmail that I have.

This email account is different from the one I use to access my AT&T account.

She created this new registration and it works!

I now have access under the gmail account to DirecTV and HBO Go.

If I look under my old email, I can see my AT&T and my DirecTv account.

If you don't have 2 emails, you may want to create one, they are free...  It does assist this problem.

Please pass it on.  A lot of angry users right now.

Message 32 of 38
Contributor

Re: Can’t login to directv app

Are you telling me I MUST have cell phone service through at&t in order to watch overpriced cable that I already pay for???? What if I have t mobile?

Message 33 of 38
ACE - Expert

Re: Can’t login to directv app


@flerb00 wrote:

Are you telling me I MUST have cell phone service through at&t in order to watch overpriced cable that I already pay for???? What if I have t mobile?


No. I have Verizon Wireless and have no issues. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 34 of 38
Contributor

Re: Can’t login to directv app

Then why does it tell me “it appears as though you’re not an AT&T customer” and I can’t log in. Even with my my AT&T info.
Message 35 of 38
Tutor

Re: Can’t login to directv app

Well, is it fixed? What is the hold up? Is it because you bit off more than you can chew? I can not login to the Direct tv app since their accounts were moved to ATT. No excuse for treating customers like this. 

Message 36 of 38
Contributor

Re: Can’t login to directv app

I tried this solution a month ago. Still no access. No one seems to know how to resolve the issue. This problem has been occurring since late April.  Very frustrating.  About to switch providers.  

Message 37 of 38
Tutor

Re: Can’t login to directv app

I have the same issue. ATT merged with Direct TV and Time Warner and will not help customers who cannot log into the Directv app. I have been a Directv customer since 2005. Why does Directv allow ATT to stall on this? Very disgusted.

Message 38 of 38
Share this topic
Share this topic
Announcements

If your DIRECTV account has recently moved into myAT&T, let us help you manage your DIRECTV account in myAT&T.

Additional Support