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Alexa will not discover Genie Mini (C41-100)

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Alexa will not discover Genie Mini (C41-100)

I have an Alexa in the Living room and I have it connected to the HR 44/200 DirecTv DVR Box and it works fine. My problem is connecting my echo in the bedroom to the genie mini . When linking the Directv skill, I don't get a prompt to connect my mini. the only one that shows to link it to is the HR 44/200 in the living room. 

P.S. Did I mention it's driving me nuts because I'm a fairly High-Tech kind of guy.

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Accepted by clm8038
‎01-24-2019 2:02 PM

Re: Alexa will not discover Genie Mini (C41-100)

Hi, @clm8038.

Have you already tried to reboot the receiver and refresh your service authorizations online to see if that corrects the issue?

John, AT&T Community Specialist


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Message 2 of 5
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Re: Alexa will not discover Genie Mini (C41-100)

Refreshing from my account setting solved the problem. All minis as well as the main box were discoverable. Thank You John!!

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Administrator

Re: Alexa will not discover Genie Mini (C41-100)

Glad to hear it, @clm8038!

Feel free to post on the forums again if you have any other questions or concerns.

John, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: Alexa will not discover Genie Mini (C41-100)

I’m having this same issue. I tried the methods above, and it’s still not working. Any other suggestions?

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