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where is the link to actually start a chat with customer service...after 15 minutes CANNOT find awhe

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where is the link to actually start a chat with customer service...after 15 minutes CANNOT find awhe

where is the link to actually start a chat with customer service...after 15 minutes CANNOT find where this is!!!!

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Message 1 of 12
ACE - Expert
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Accepted by mgrausch
‎03-02-2018 6:14 PM

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find

Log into your DirecTV account and select "Contact Us" ....

Note that you won't see the Chat button if no chat operators are available. 

 

DirecTV_Chat.JPG

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 12
ACE - Expert

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 12
Contributor

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find

Thanks....someone else pointed out that block doesn't show up when no-one is available...would be NICE if they'd point that out...it was NEVER there for over an hour 7:15-8:30 PM EST..some customer service.....absolutely hate their support...glad I'm quitting in a month!!!!!!!

Message 4 of 12
Contributor

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find

Ok, no wonder I can't find the chat option anymore. I was given a survey after the chat but the phone screen locked & I couldn't give my response. They were all good responses for the person helping me. I feel bad that I couldn't submit the response 

Message 5 of 12
Teacher

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find

It is implied by ATT that they offer a chat service for customer support.  I prefer to chat, because after living in South Texas for 67 years I can barely understand heavy Asian accents over the telephone.  Conversations are awkward and the poor customer support rep is required to repeat every statement until I can understand what is being spoken.  Frustration builds quickly on both ends of the conversation.  Using my keyboard to talk to customer support solves all of that.  Unfortunately, despite all references that chat sessions are available, my experience says they are not.  I have been trying to start one for two hours, and I cant find a link anywhere … and believe me, I looked everywhere.

Message 6 of 12
ACE - Expert

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find


@GoAstros wrote:

It is implied by ATT that they offer a chat service for customer support.  I prefer to chat, because after living in South Texas for 67 years I can barely understand heavy Asian accents over the telephone.  Conversations are awkward and the poor customer support rep is required to repeat every statement until I can understand what is being spoken.  Frustration builds quickly on both ends of the conversation.  Using my keyboard to talk to customer support solves all of that.  Unfortunately, despite all references that chat sessions are available, my experience says they are not.  I have been trying to start one for two hours, and I cant find a link anywhere … and believe me, I looked everywhere.


If you're not seeing the Chat box/link on the support page, then it's because no chat operators are available. 

 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 12
Contributor

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find

please help me answer a few basic questions?

Message 8 of 12
ACE - Expert

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find


@chas547w wrote:

please help me answer a few basic questions?


OK.  Post back with your questions here.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 12
Contributor

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find

I am cancelling the contract I signed yesterday 3/19/2019 with Brandon from office ID - NCK7 at 8117 Oak Street, New Orleans, LA.  It was for Direct TV and internet at *****, Metairie, LA 70003.  Please send me confirmation that this was done on 3/20/2019.  

Thank you very much,

Darlene *****

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

 

Message 10 of 12
ACE - Expert

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find

This is a customer to customer forum with no access to any accounts. If you haven't been installed yet then there is no contract with DTV if yes then you may or may not be subject to the ETF.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 12
Contributor

Re: where is the link to actually start a chat with customer service...after 15 minutes CANNOT find

As with most of AT&T's websites this one also is terrible. Try customer support for DirectTV which is even worse.

Message 12 of 12
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