- edited 01-25-2017 9:14 PM by Phil-101
On Oct. 6, 2016 I was contacted by an Indian sounding person from 1-888-*** saying he was with Direct TV.
Long story short he was offering me reduced monthly rates on my Direct TV bill and I would get premium channels, and NFL Sundays for 2 years. Said it was a promotion with Direct TV and Amazon. They were promoting Amazon Gift Cards and if I paid 5 months up front with an Amazon gift card within in 24 hours I would receive a $100 Visa gift card as well.
Originally I agreed, his supervisor came on line to record and verify the agreement.
I was given, what he said was the billing department for Direct TV (1-888-***) and an authorization code to use when I called after purchasing the Amazon gift card.
I got on line and contacted AT&T at 1-800-531-5000 since I am bundled with them. The girl in billing assured me this was a scam, but she had never heard of it before. I suggested she contact her supervisor or someone.
I got on line and searched Direct TV/Amazon scams and found this scam had been going on since February!
Why does Direct TV / AT&T not notify their customer and employees of this scam?
This scam is well implemented, to good to be true or not! Get off you butts and inform your customers!
[Edited to comply with Guidelines]
Solved by: Go to Solution.
09-04-2018 12:43 PM
I was just called from the Direct TV 800 number (1-800-531-5000) and was told the man worked for Direct TV and I qualified for a promotion package. He went into the specifics of what the promotion entailed but I told him I wasn't interested in changing my package or plan, that I would like to leave my account as it was. I had already dealt with Direct TV numerous times in the past month getting my account set up accurately and didn't want to mess with it and possibly mess anything up. I had actually been awaiting a call from Direct TV to set up an appointment time so the tech can install my new program and had thought that this call would be regarding that. Once I told this man I wasn't interested, he then literally assaulted me over the phone and told me some despicable things. I understand that this is more than likely a scam and not affiliated with At&t or Direct TV however I am very disappointed in this situation. This needs to be handled ASAP because what was just said to me is inexcusable regardless of the circumstances. At this point, I am pretty fed up with Direct TV!!!!
09-04-2018 12:46 PM
09-04-2018 12:49 PM
If you are the telephone provider and these are your lines, seems to me
they can track it to the source. ....
You should read up on how Caller ID spoofing works. There's no way to track these down. Most likely they're not even based in the US. And it's not just AT&T/DirecTV that gets scammed like this. It's become all too common. Seriously, it's time for the federal government to step in.
09-04-2018 1:11 PM
Saying VoIP would be correct. Very same setup that the "anti virus tech scammers" use.
09-04-2018 7:08 PM
09-04-2018 9:09 PM
09-05-2018 3:45 AM
09-05-2018 4:30 AM
Prior to working for Directv, I used to be a Customer Service Manager at a Walmart. I often would have to explain this same thing to customers daily attempting to purchase Money Grams, iTunes/Amazon cards and various other untraceable payment types. No legit company will every ask you to pay a bill with a gift card to lower your rate.
The IRS phone scams also take place on the norm, The true IRS have yet to be able to stop these people yet, what makes you think Directv can stop them?
09-05-2018 4:52 AM
Yes...it would be nice if all these comments and complaints would bring it to their attention. At least the IRS post radio ads saying they will never call you requesting info or threatening you. I have seen nothing from AT&T saying they are NOT offering specials or promotions concerning an Amazon gift card. This is pretty big and these scammers have gone as far as to seemingly hijack AT&T's phone SYSTEM!!!! I called the number back and could access my account info...due date, last payment...etc.!!!
- edited 09-05-2018 7:21 AM
VoIP/phone spoofing allows them to do that. It's not hard to even spoof your phone number to be the same number as you are dialing. that way when you call the number back it seems real. It's a way they mask things.
If you do a simple google search. AT&T and all its sub companies have been warning customers.
https://www.google.com/search?rlz=1C1GGRV_enUS802US803&ei=4-SPW-WbFouG0wKdo7mQBQ&q=at%26t+warning+ab... <-- just a simple search for at&t warning about scams advert
09-05-2018 7:29 AM
So when you call that number back and it IS AT&T...you can access your account etc. and an employee tells you it is legit?? That happened
09-05-2018 7:41 AM
I'm not going to lay out step by step how to phone spoof, there are enough how to videos out there on google or youtube that will do that. Try it yourself sometime. Start small and work up. Just going to mention phone spoofing is ILLEGAL and that if you do it and get caught you are solely responsible. Me nor anyone else on this medium including AT&T and sub companies can be held responsible for your actions.