- edited 01-25-2017 9:14 PM by Phil-101
On Oct. 6, 2016 I was contacted by an Indian sounding person from 1-888-*** saying he was with Direct TV.
Long story short he was offering me reduced monthly rates on my Direct TV bill and I would get premium channels, and NFL Sundays for 2 years. Said it was a promotion with Direct TV and Amazon. They were promoting Amazon Gift Cards and if I paid 5 months up front with an Amazon gift card within in 24 hours I would receive a $100 Visa gift card as well.
Originally I agreed, his supervisor came on line to record and verify the agreement.
I was given, what he said was the billing department for Direct TV (1-888-***) and an authorization code to use when I called after purchasing the Amazon gift card.
I got on line and contacted AT&T at 1-800-531-5000 since I am bundled with them. The girl in billing assured me this was a scam, but she had never heard of it before. I suggested she contact her supervisor or someone.
I got on line and searched Direct TV/Amazon scams and found this scam had been going on since February!
Why does Direct TV / AT&T not notify their customer and employees of this scam?
This scam is well implemented, to good to be true or not! Get off you butts and inform your customers!
[Edited to comply with Guidelines]
Solved by: Go to Solution.
08-29-2017 5:39 PM
I did call the number back and the auto answer was exactly the same as DirectTV. You are letting your customers get ripped off and don't want to do anything about it. I almost think you are in on it. I called customer service and basically got the "too bad so sad".
They are using your name, using your voice prompt why aren't you telling your customers unless you are actually the problem?
09-06-2017 11:17 AM
09-06-2017 11:24 AM
I called directv the other day in regards to a small refund they owed me. The rep obviously tried to get me to come back and asked me what happened. He had never heard of this scam. That is literally unbelievable. It's been going on for well over a year.. probably THOUSANDS of people have been scammed.. with discussion boards like this and phone calls. And Directv still hasn't taken the time to inform their reps of the situation. What a joke.
09-07-2017 8:15 AM
I received the same type call this morning saying that Direct TV and Amazon were running a Promo that would reduce my bill to $79.99 per month. I pay more than double that amount, so it sounded way to good to be true, so I called Direct TV te rep didn't seem to smart and said that this was indeed a real promo (but like I said the rep didn't seem very smart) so I called back hoping for someone smarter. Again i was told this was a real promo, I still didn't feel good about the deal, so I called a third time and was told this time it was a scam. AT&T and Direct TV really need to alert their customers of this scam, that has been going for over a year now. I'm glad i went with my gut feeling and didn't trust that i was being told the correct info from the first two reps i spoke with..
09-07-2017 8:50 AM
Because the scams change daily and is impossible to keep up with, numbers can be spoofed with any number, heck they could call your cell phone with a spoofed number that would show up as your home number leading you to believe someone from your house is calling. As far as them having your information you might check your credit report and look closely at your credit cards statements someone may have stolen your info because at&t does not give/sell any information to any third parties
09-07-2017 9:16 AM
You are joking right? The scams change daily? No they don't. They spoof the directv number.. say they have partnered with amazon and tell you that you get your services at a cheap monthly rate if you pay 6 months in advance with an amazon card. They give you a number to call for the promotion redemption line which has an identical directv recording. It hasn't changed a bit.. and your response being clueless to this as a directv employee is exactly the problem.
09-14-2017 9:58 AM
I just now received the same scam phone call from the AT & T number everyone is listing above. I guess the scary part was that they had all my information in front of them. Name, address, date that my Direct TV was installed, amount that I am paying etc. The Indian sounding gentleman knew how much my bill was and informed me in order to receive the current promotion I would need to pay 7 months in advance to get the discounted promo offer and I would also be receiving a $100 AT & T promotional gift card by mail. I called AT & T Direct TV and the lady informed me that all promos would be visible thru Direct TV on my TV. I guess my question is how can these people get my personal info? Very concerned and upset about this. I am happy that a red flag did pop up when he said there was a catch to getting the promotion and having to pay with an Amazon Gift card so I will not be getting the Amazon Gift Card and giving these crooks my money.
09-14-2017 11:12 AM
Amazing. These people will do anything to scam people. Glad a red flag alerted you. They are now trying a new scam. I received 2 post cards from "AT&T stating that: "Your AT&T online profile was recently updated with the following changes." Then it listed two different supposedly changes I made and said if I didn't make the changes to call them immediately at a number I have never used to call AT&T or DirecTV. I called the number because I wanted to see where this was going and it was a recording pretending to be AT&T minus the 3 famous pings that AT&T is known for so I knew they were up to something and pressed no buttons to move forward and immediately called the real AT&T and reported it to the fraud department. SMH These scammers are getting on my dayum nerves. And U wanna know how they got all of your info? After this Equifax thing, anything is possible and apparently very easy since it's happening so much. Now on top of these lDIOT$ trying to scam me at AT&T, I have to freeze my credit record. SMH SICK OF THIS B$!!!
09-14-2017 1:04 PM
09-16-2017 4:25 AM
09-16-2017 4:26 AM
09-19-2017 7:43 AM
I too received this same call several times and I did not answer because it was an 800 number. I tried calling it back and when I did it says Welcome to DirecTv. I was offered the same promotion as listed above. I thought - sounds to good to be true. Googled it and found this scam. They had my home address, and sounding convincing. I'm just glad I googled it first. DirecTv needs to get rid of these scammers.
Welcome to the DIRECTV Account Board! Check out our helpful articles below and don’t forget to search the forums - your question may have been answered already!
Have a billing concern? Click here to chat with us!