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We Are Currently Moving Your DIRECTV Account Management To ATT.com

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We Are Currently Moving Your DIRECTV Account Management To ATT.com

 

Gear_Move_2.png

Hello!

 

Are you here because you saw the message below on directv.com? Not to worry. This is messaging we have in place while we move your account management functionality to att.com.

 

Heads up! We're moving your account to myAT&T

For the next few days you won't be able to do a few of things, like change your

programming, activate or deactivate your receiver or pay your bill. Don't worry! Late payment fees will not be charged during this period. As soon as we're done, you'll be able to manage your account directly from att.com.  

 

Things to know

 

While we move the management of your account to AT&T, we would like to thank you for you patience. Check out how to manage your DIRECTV account on att.com. We will update you here if anything changes. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 10
Community Support
Solution
Accepted by topic author Community Support
Accepted by ATTCustomerCare
‎08-01-2018 7:58 AM

Re: We Are Currently Moving Your Account From DIRECTV.COM

We are moving your account to att.com. Check out the article above to get more information or post below if you have additional questions. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10
ACE - Expert

Re: We Are Currently Moving Your Account From DIRECTV.COM

No, I am not here "because you saw the following message when you attempted to sign into directv.com"  I am here because of your banner at the top of the community forums stating " We Are Currently Moving Your Account From DIRECTV.COM to ATT.COM.".  I seriously doubt this is the case, since I've not been at directv.com, so it would be hard to move me from there to anywhere else.

 

Sigh.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 10
Tutor

Re: We Are Currently Moving Your Account From DIRECTV.COM

I DO NOT  want my account moved!!!!!!!!!!!!!!! WHY DON'T YOU LET SOMEONE KNOW THAT YOU ARE GOING TO MESS WITH PEOPLE'S ACCOUNT IF THEY ENTER THIS STUPID BOARD. DO NOT MOVE MY ACCOUNT NO NO NO NO NO NO  NO NO NO!!!!!

Message 4 of 10
Former Employee

Re: We Are Currently Moving Your Account From DIRECTV.COM

i feel this message was a blanket message. I helped 2 of my colleagues sign up yesterday via this forum directly. They too got the message this morning. Don't stress. I'm assuming they are just merging all the servers this weekend. Fingers crossed no major issues arise from this. but don't worry, just sit back and relax.

If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Message 5 of 10
ACE - Expert

Re: We Are Currently Moving Your Account From DIRECTV.COM


@id123456 wrote:

I DO NOT  want my account moved!!!!!!!!!!!!!!! WHY DON'T YOU LET SOMEONE KNOW THAT YOU ARE GOING TO MESS WITH PEOPLE'S ACCOUNT IF THEY ENTER THIS STUPID BOARD. DO NOT MOVE MY ACCOUNT NO NO NO NO NO NO  NO NO NO!!!!!


AT&T is changing their billing and management systems.  All accounts will be moved, including yours, unless you wish to discontinue service.  So, if you don't want to be moved, call DIRECTV to cancel immediately.

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 10
Contributor

Re: We Are Currently Moving Your Account From DIRECTV.COM

Since my account was moved, I am unable to access my DVR from the DirecTV app and DirecTV.com. I've wasted 1 1/2 hours with two different phone agents, neither of whom were able to help (and neither of whom seemed particularly well trained in listening to the customer, as I had to explain the problem several times to each).

 

Disgusting.

Message 7 of 10
Contributor

Re: We Are Currently Moving Your Account From DIRECTV.COM

I am NOT getting that message. I receive a message that says to go to DirecTVpromise.com, but I am unable to access that.  I am missing my Jeopardy and I am NOT a happy camper. What the heck is going on?!

 

Message 8 of 10
ACE - Expert

Re: We Are Currently Moving Your Account From DIRECTV.COM


@WilsonandSophie wrote:

I am NOT getting that message. I receive a message that says to go to DirecTVpromise.com, but I am unable to access that.  I am missing my Jeopardy and I am NOT a happy camper. What the heck is going on?!

 


This happens when the corporation that owns your local station pulls their signal from DirecTV while demanding more money.  It's a contract negotiation tactic that hits all TV service providers, not just DirecTV.  It just hits them at different times, depending on when their contract is up. In the mean time you can use an off-air antenna to receive that station. You should also contact the corporation that owns your local station.  Ask them why providers like DirecTV should have to pay them anything to deliver us stations that get to use our public airwaves for FREE?!?

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 10
Contributor

Re: We Are Currently Moving Your Account From DIRECTV.COM

I've seen mergers, in the past, work very well; however, this one is very poorly planned and executed.  The email sent yesterday announcing the move of Direct's billing to ATT not only is very poorly written and "in your face" it also looks like an ultimately required consolidation of my ATT account with the Direct account which I DO NOT WANT.  I try to respond to the email to the "reply to" address which comes back and says it is an unmonitored email.  Another example of ATT's "we don't really care what you think."  So, after 12 years of Direct, I will be moving back to Dish.  This is not what I signed up for.

Message 10 of 10
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