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Upgrade for local channels

Got letter in mail that need to upgrade by 2/8/20 to keep local channels...Anyone else get one too..

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Message 1 of 8
ACE - Expert
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Accepted by ACE - Expert (ACE - Expert)
Accepted by litzdog911
‎02-18-2019 6:46 PM

Re: Upgrade for local channels


@Scootgirl wrote:

Got letter in mail that need to upgrade by 2/8/20 to keep local channels...Anyone else get one too..


Yes. DirecTV is phasing out old SD equipment that relies on MPEG2 satellite signals starting in April 2019. They will swap your old equipment with newer MPEG4-compatible equipment for free.  Call them at 1 800 531 5000.  They will likely try to upsell you on upgrading the fancier equipment, which will trigger a new 2-year commitment. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Message 2 of 8
ACE - Expert

Re: Upgrade for local channels

@Scootgirl 

 

DirecTV is shutting down the last of their MPEG-2 (SD only) feeds starting April 2019. After that MPEG-4 (SD and HD capable) equipment will be needed. They are providing a complimentary swap program, but also offering upgrades as alternatives.

 

Some agents do go a little overboard on the options. To get the best guidance, what are the models of each box you have now?

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 8
Contributor

Re: Upgrade for local channels

So the MPEG-4 will replace the 2?  This can be used as a stand alone box?

Message 4 of 8
ACE - Expert

Re: Upgrade for local channels


@Poohishisname wrote:

So the MPEG-4 will replace the 2?  This can be used as a stand alone box?


Can what be used as "a stand alone box"?

Give us more details on what you want to do. 

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 8
Contributor

Re: Upgrade for local channels

I want to take this box to my camp.
Message 6 of 8
ACE - Expert

Re: Upgrade for local channels


@Poohishisname wrote:
I want to take this box to my camp.

What "box"?  Model number please. 

What satellite dish do you have?

Details please.

 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 8
ACE - Expert

Re: Upgrade for local channels

@Poohishisname 

 

Old boxes and receiving dishes are MPEG-2 (SD only). After the shutdown of those old feeds then all will have to be replaced with MPEG-4 (SD and HD capable) boxes and receiving dishes.

 

What are the models of each box you have?

What receiving dishes do you have (home and at the camp)?

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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