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The New Online DIRECTV Experience

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The New Online DIRECTV Experience

Hi all,

 

When AT&T moved the online DIRECTV experience to att.com, my parents were a bit confused. As they always do, they came to me with questions. I was able to show them around att.com since I’ve used it for my services like mobile and internet.

 

After helping them I thought, “what about the other customers who are not familiar with att.com? Who would help them?” That’s when I decided to write a little something to help guide everyone through new DIRECTV experience on att.com.

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‎12-14-2018 1:54 PM

Re: The New Online DIRECTV Experience

First thing first, sign into your DIRECTV account via att.com. After a few moments, you will see the new layout. I posted some screenshots below. You will list some of the service I have like DIRECTV & Internet.

 

Below are some of the cool things you can do from this page like:

  • View a summary of your services all at once
  • View your bill
  • Make a payment
  • Manage your plan online
  • Troubleshoot your service

Experience.jpg

You will notice a blue (+) icon. This expands to reveal some online options. Tap, or click, on it and you will see your option to:

  • Stream
  • Manage your plan (upgrade your service)
  • Troubleshoot your service from the comfort of your home with the AT&T Support Center

You may see a section to upgrade your services as shown in the purple section below.

 

Experience_1.jpg

 

ChrisZ, AT&T Community Specialist 

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Message 2 of 6
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Re: The New Online DIRECTV Experience

ChrisZ,

 

In my other post this is exactly what I was telling you about when I log into my account.  I have been on this since July of this year.  On the Manage my plan, hardly anything works on that page or isn't really correct with the info.

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Re: The New Online DIRECTV Experience

How to screenshot my bill

 

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Re: The New Online DIRECTV Experience

How to screenshot my bill

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Re: The New Online DIRECTV Experience

Why don't you just download the PDF?

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