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Rude and disrespectful operator. Her name is sara. She gave me her employee ID or something. Code SL

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Rude and disrespectful operator. Her name is sara. She gave me her employee ID or something. Code SL

I have been a direct tv customer for over 12 years. Today we noticed direct tv was scamming us by charging for 9 tvs instead of the 5 we actually have in the house. The woman told my wife that its our fault that we didnt notice and we will not be receiving a credit because direct tv made the mistake. My wife is still on the phone with other employees for over 2 hours. This is ridiculous. 

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Re: Rude and disrespectful operator. Her name is sara. She gave me her employee ID or something.

We're here to help, @Dfk232323!

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Alexander, AT&T Community Specialist


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