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My remote will not scroll up or down it will turn off and on but won't press select or change the channel

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Re: Remote

Hi @Makayla5511!

Thank you for reaching out to us here, we'd love to help you with your remote control! Did you test the batteries?

To get started, we suggest that run your fingers across each button to make sure none are stuck in the pressed down position and then change you batteries to make sure that you're getting solid green light on your remote.

Please reset your receiver, by pressing and holding the reset button or unplug the receiver's power cord from the outlet, wait 10-15 seconds and then plug it in.

You can also view this forum support article to get tips on How to Troubleshoot your DIRECTV Remote.

Please feel free to reach out to us if you need anything else!


Yetty, AT&T Community Specialist

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