- edited 09-23-2018 11:09 AM by Taylarie
I HAVE HAD DIRECTV SINCE 2006 AND AT&T CELL SERVICE AND WIRELESS FOR LONGER. WE HAVE NFL TICKET AND HBO PREMIUM CHANNELS. I HAVE THE FASTEST INTERNET SERVICE AVAILABLE. I WILL BE CANCELLING EVERY SINGLE ONE OF THESE SERVICES SINCE YOU WILL NOT ALLOW ME TO REMOVE THIS CULT CHANNEL FROM MY SERVICE. I CAN CHOOSE WHAT BOX, PREMIUM CHANNELS, PACKAGE, DVR SERVICES, SPORTS PACKAGES BUT YOU WILL NOT ALLOW ME TO REMOVE ONE CHANNEL? ABSOLUTELY UNACCEPTABLE. [Edited to comply with Guidelines]
LOSING A VALUABLE, PAYING CUSTOMER
Solved by: Go to Solution.
- edited 09-23-2018 11:11 AM by Taylarie
its part of the package
no way to remove a single channel
- edited 09-23-2018 11:12 AM by Taylarie
You cannot remove an individual channel from the package. Individual channels are not al-a-carte with most TV providers.
Nobody watches every channel in their package. Set a custom favorites list to hide any channel you do not use.
It is in the terms of service that programming is subject to change at any time. Just because you don't like a channel doesn't mean there is a violation of the rules.
09-24-2018 9:02 AM
I understand your frustration with having this channel as part of your programming. We do appreciate you as long time customer of ours. We try to have a wide selection of programming to meet viewing needs. With that said, we also understand that there are some channels that are for everyone. That is why we give our customers the option to edit their guide settings to hide channels that they are not interested in or find to be offensive. I hope that we can use as compromise to help you enjoy your programming while hiding this channel.
10-25-2018 3:59 PM
man lighten up! the channel is pretty informative. I know i have been doing it for 30 years, very practical science
10-26-2018 11:02 AM
While we are in the process of removing channels, can we also remove channels 311, 372 and 378. They are against my religious beliefs..