09-21-2017 5:58 PM
Solved by: Go to Solution.
09-21-2017 6:30 PM
Money back for what? You said you didn't pay it. If you don't have Directv, how exactly were you charged? Did you receive a bill? Is this a charge on your credit card? If so, you need to dispute the charge with your credit card.
09-21-2017 6:37 PM
09-21-2017 9:32 PM
09-22-2017 1:17 AM
09-22-2017 7:58 AM
AT&T acquired Directv and also has DirectvNOW.
DirectvNOW is a streaming only standalone service. $35 + tax. Very likely free trial finished without being canceled so is charging for the service now. If you didn't do this yourself, check with your household. If this is the situation then you would need to contact DirectvNOW to cancel the account.
09-24-2017 8:42 PM
09-24-2017 9:01 PM
You're welcome. Most free trials out there roll to ongoing until opted out. Happened to me on some other services a while back, once when I completely forgot and another time where I had the turn over date miss-remembered. Just something to watch out for.
09-25-2017 3:04 PM
Yes you pointed out the possible DirectvNOW service first and should be credited with that.
My later post being accepted would be valid in that from the earlier statement, it looked like they thought if it were a service owned by AT&T it would show on the same bill. I clarified separate billing and linked to where they could check the contact options for DirectvNOW (site map as the home page the links are tiny, almost hidden).
09-25-2017 3:48 PM
I really appreciate both of you, and I don't know there is only one solution can be accepted... If possible I would accept both of you guys as the solution... : >
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