12-13-2017 2:28 AM
Hold on! A "Payment Arrangement" and a "Promise to Pay" are not the same thing.
Payment Arrangement: You call Directv when you are past due and scheduled for interruption to extend the date payment can be made before it turns off. Not guaranteed you can extend, but you have to contact Directv to discuss the option.
Promise to Pay: Turns off notices about past due as you have already acknowledged with Directv your bill is outstanding and "Promise to Pay", but are not extending the interruption date. So you are prepared to make payment before interruption and don't want to be continuously notified you are past due.
Late fee still happens in either case.
02-01-2018 2:56 PM
@Dnique264, did you read this thread? We're customers like you, not employees. You'll need to call DirecTV .... 1 800 531 5000
02-01-2018 5:09 PM
You can only discuss a payment arrangement if you are past due when a service interruption date is scheduled on your bill. Call Directv 1-800-531-5000 to discuss your options.
Sometimes threads may have the answers or at least guidance for what you seek. So suggested to read it before posting. We are customers like yourself so have no access to your account.
Visit these related resourcesView DIRECTV Account Help!