Explore & discover

Helpful Links

Payment Address Change?

Contributor

Payment Address Change?

I have always paid my DirecTV bill through bill pay with a major national bank. Never had an issue, payment address on record for DTV was PO Box 54000, Los Angeles CA 900054-1000. Bill pay usually transmits electronically, but for some reason last month a Bill Pay check had to be mailed. When I contacted DirecTV to inquire I was given a completely different mailing address than what it has always been in past and subsequently the check was returned by DirecTV.  

 

PO Box 5400 when googled can easily be found as a DirecTV payment location and can also be found on DirecTV's website as well. Anyone have similar issues? I am hesitant to pay bill via bill pay again and and frustrated I had to spend as much time tracking this down not to mention the late fee that I was subsequently charged. Seems since AT&T merger the service has gone down. 

467 Views
Message 1 of 3
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎09-18-2018 10:30 AM

Re: Payment Address Change?

Hi @JPRE6B

 

We're sorry about the mix up! For DirecTV service, you can mail your payment to either P.O. Box 105503 Atlanta, GA 30348 or P.O. Box 5014 Carol Stream, IL 60197. Please let us know if you have any other questions!

 

Aminah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Contributor

Re: Payment Address Change?

Can you explain to me why two payments I made through my bank’s bill pay, cannot be located? The payments went into an old account instead of my current one. I have called customer service several times but no one can seem to find these two payments. I even have proof of payment from my bank. The dates of payment were 1-22-19 and 1-31-19. Someone has my money and I refuse to pay that again. Ever since At&t took over, it has been a headache. Once this issue is resolved, I will be leaving Dtv!

Message 3 of 3
Share this topic
Share this topic
Additional Support