Ordering DirecTV Service for my RV

Anonymous · ‎01-10-2019

I need direction -- I called the main DirecTV number to inquire about new service for a new motorhome. I spoke with 3 different agents who did not have a clue what I was talking about. It was extremely frustrating. I want to order a Genie, and my new motorhome comes equipped with a brand-new Winegard Trav'ler SWM dish. Winegard tells me that only DirecTV can issue a Genie to me. So how do I get to a human at DirecTV who knows how to set me up properly, including Distant Network Service ? Thanks/jim

shannon02 · ‎01-10-2019

DTV doesn't install in RVs unless they are permanently parked. Provided that the RV is wire for a SWM system then you can lease a Genie and mini(s) from an online dealer. Winegard or an RV dealer has to do the traveler account/DNS setup.

Anonymous · ‎01-10-2019

Hi. Thanks.

Can I order direct from DirecTV and have them ship me the Genie instead of wanting to schedule an install?

/jim

litzdog911 · ‎01-10-2019

@Anonymous wrote:
Hi. Thanks.

Can I order direct from DirecTV and have them ship me the Genie instead of wanting to schedule an install?

/jim

No.

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.

Anonymous · ‎01-10-2019

That’s definitive.

Is there a particular dealer you can recommend?

litzdog911 · ‎01-10-2019

@Anonymous wrote:
That’s definitive.

Is there a particular dealer you can recommend?

I can recommend Solid Signal. But most RV'er get their equipment through an RV dealer.

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.

Anonymous · ‎01-10-2019

I’m familiar with SolidSignal - they’re a DirecTV dealer eh?

Thanks.

litzdog911 · ‎01-10-2019

@Anonymous wrote:
I’m familiar with SolidSignal - they’re a DirecTV dealer eh?

Thanks.

Yes. I think they can arrange installers, too. Give them a call.

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.

Anonymous · ‎01-10-2019

I appreciate it. Don’t need an installer. The dish will be installed by the rv manufacturer - I just need an account and someone to ship me a new Genie.

(And maybe a cable and a power-inserter — depending on what comes with the receiver by default)

Anonymous · ‎01-18-2019

Turns out I can get a free genie after signing up for new service with Winegard, the dish manufacturer. Solid Signal is giving me incorrect information, trying to sell me a receiver for $299.

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