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Ordering DirecTV Service for my RV

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Ordering DirecTV Service for my RV

I need direction -- I called the main DirecTV number to inquire about new service for a new motorhome. I spoke with 3 different agents who did not have a clue what I was talking about. It was extremely frustrating. I want to order a Genie, and my new motorhome comes equipped with a brand-new Winegard Trav'ler SWM dish. Winegard tells me that only DirecTV can issue a Genie to me. So how do I get to a human at DirecTV who knows how to set me up properly, including Distant Network Service ? Thanks/jim
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Message 1 of 10
ACE - Expert

Re: Ordering DirecTV Service for my RV

DTV doesn't install in RVs unless they are permanently parked. Provided that the RV is wire for a SWM system then you can lease a Genie and mini(s) from an online dealer.  Winegard or an RV dealer has to do the traveler account/DNS setup.

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Message 2 of 10
Tutor

Re: Ordering DirecTV Service for my RV

Hi. Thanks.

Can I order direct from DirecTV and have them ship me the Genie instead of wanting to schedule an install?

/jim
Message 3 of 10
ACE - Expert

Re: Ordering DirecTV Service for my RV


@lagunajim wrote:
Hi. Thanks.

Can I order direct from DirecTV and have them ship me the Genie instead of wanting to schedule an install?

/jim

No.

 

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We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 10
Tutor

Re: Ordering DirecTV Service for my RV

That’s definitive.

Is there a particular dealer you can recommend?
Message 5 of 10
ACE - Expert

Re: Ordering DirecTV Service for my RV


@lagunajim wrote:
That’s definitive.

Is there a particular dealer you can recommend?

I can recommend Solid Signal.  But most RV'er get their equipment through an RV dealer.  

 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 10
Tutor

Re: Ordering DirecTV Service for my RV

I’m familiar with SolidSignal - they’re a DirecTV dealer eh?

Thanks.
Message 7 of 10
ACE - Expert

Re: Ordering DirecTV Service for my RV


@lagunajim wrote:
I’m familiar with SolidSignal - they’re a DirecTV dealer eh?

Thanks.

Yes.  I think they can arrange installers, too.  Give them a call. 

 

____________________________________
We ACEs are customers too, NOT employees. Answers are based on experience. They're honest, even if not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 10
Tutor

Re: Ordering DirecTV Service for my RV

I appreciate it. Don’t need an installer. The dish will be installed by the rv manufacturer - I just need an account and someone to ship me a new Genie.

(And maybe a cable and a power-inserter — depending on what comes with the receiver by default)
Message 9 of 10
Tutor

Re: Ordering DirecTV Service for my RV

Turns out I can get a free genie after signing up for new service with Winegard, the dish manufacturer. Solid Signal is giving me incorrect information, trying to sell me a receiver for $299.
Message 10 of 10
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