- edited 03-21-2019 10:35 AM by ATTCustomerCare
When it comes to the recent website change, my parents didn't know how to find their bill after the update. Once I showed them where to look though, they were able check it without any problems.
In an effort to help everyone, I took some screenshots to help guide everyone to the online bill, show you the new look of the bill, and other cool options.
Let’s get started! Scroll down or click on the Accepted Solution for all the details.
Solved by: Go to Solution.
12-13-2018 4:44 PM
In the screenshots below, I marked cool things you can do from the billing area like:
When you get time, sign into your account at www.att.com to view your new AT&T Billing Experience.
If you have questions, please post below.
ChrisZ, AT&T Community Specialist
01-31-2019 5:37 AM
I have been on chat & on the phone & I can’t find my Direct Tv bill anywhere since you guys had the update this past weekend! What is going on??
04-11-2019 4:50 PM
Same here. Our DirecTV bill is *NOT* included under the view bill section of the web site. There is *NO* "TV & video" category. The only service is our wireless account.
04-13-2019 8:29 AM
I have had the exact same problem. Customer service told me I need to wait for the system to update but supposedly I should see both my AT&T bill and my Directv bill on the website and with the app. Neither is true.
04-13-2019 8:38 AM
This is not solved! Nothing is solved!! It is NOT showing anything on my screen after I merged my two accounts. I still only see the AT&T account. There is no Directv anything.
- edited 04-13-2019 10:31 AM by Li_Jenn
I finally called the customer service number for DirecTV and got the issue resolved. This may work for you as well, *IF* your AT&T wireless account and your DirecTV account have not been merged. I had an existing DirecTV online account, but after the consolidation could no longer log in. I was given a temporary 6-digit passcode which allowed me to essentially create a new DirecTV account. Once created, I was prompted to create a new password for that account. I can now access the 2 separate accounts -- 1 for the AT&T wireless (phone) account and another for the DirecTV account. I believe I can choose to merge the 2 into one account and may do so later. At the moment I've had enough of dealing with AT&T online, so will keep the 2 separate accounts. This consolidation appears to have been *****, IMO.
[word filter avoidance]
04-13-2019 11:55 AM
- edited 04-14-2019 8:39 AM
I haven't even *tried* to stream DirecTV. Will see how that works today, using the new phone I got this week. Viewing my account and billing were my priorities, and creating a new log-in solved that. It seems they haven't managed to resolve those issues once the 2 accounts have been merged. I think I'll stick with 2 until I know that's no longer an issue. Glad you can at least view what you're paying for now!
04-14-2019 9:52 AM
04-14-2019 10:20 AM
04-14-2019 10:32 AM
I am using my phone number as access ID. Seems to be fine. Once logged in, both ATT and Directv both show up in billing. Seems to be fine for now.